Apr 16, 2014
On Friday, 4/18 from 7:30 a.m. - 5 p.m., stops located on 2nd St. at Lincoln Ave. will be temporarily closed for street marking. Please board your bus at one of these ...
Apr 8, 2014
The baseball season has arrived! When the Seattle Mariners play weekday home games at Safeco Field, buses into and out of Seattle are often delayed. The delays may get worse...
Apr 4, 2014
Construction Relocates "The Alfy's Stop" Construction is underway on Smokey Point Blvd., immediately south of Smokey Point Drive....
Apr 4, 2014
Stop Closures Due to April Utilities Work Depend on Weather Conditions During the month of April, all northbound traffic will be detoured off a portion of 44th Ave W for thr...
Apr 3, 2014
New Stop Added to Route 231 Beginning Thursday, April 3, 2014, Community Transit's emergency Route 231 will begin serving the Sauk-Suiattle Indian Reservation on Chief B...
Mar 26, 2014
Due to the landslide, service on Community Transit Route 230 is traveling only as far east as Oso on Highway 530. Those buses operate at their regularly scheduled starting times...
Mar 4, 2014
Pipeline Installation Will Close 20th St SE for Two Months Starting Monday, March 10, pipeline installation on 20th St SE (between 79th Ave SE and 88th Ave SE) in Lake Steve...
Mar 4, 2014
Due to a potential safety issue, first row front-facing flip-up seats are being removed on buses that do not have a barrier between those seats and the wheelchair area. This...
Feb 20, 2014
Effective February 15, 2014, King County Metro has closed the stop at eastbound N 200th St & Aurora Ave N (Stop ID #256). Customers who take the following routes are enc...
Feb 4, 2014
Due to the road widening project on 52nd Ave W from 150th St SW to 164th SW, Route 119 is on a reoute. Route 119 buses will use 48th Ave. W between 148th St SW and 168th St ...
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Dispatchers can now track the location of buses equipped with new technology in real time.
New technologies are being piloted on commuter buses and Swift bus rapid transit first
Snohomish County, Wash. – Coming soon to Community Transit buses: The ability to get real-time bus information by phone, computer or mobile device.
Community Transit is outfitting all its buses with GPS, automatic passenger counters and other technology that will improve operations, enhance the customer experience, and eventually allow customers to get real-time bus information by phone, computer or mobile device.
The Transit Technologies pilot project was launched in July on a small set of commuter buses to downtown Seattle. It was expanded in August to include all Sound Transit Regional Express buses operated by Community Transit (Routes 510, 511, 512, 513, 532 and 535). This month, the technology was rolled out on Swift bus rapid transit buses that operate between Everett Station and Aurora Village Transit Center in Shoreline.
Over the next year, the technology will be implemented on the remaining Seattle commuter buses (including UW routes) and all local buses operating within Snohomish County. When all buses are fully equipped and operating, the real-time information will be activated.
“Technology is already changing the face of transit,” said Community Transit CEO Joyce Eleanor. “Three years ago we introduced the ORCA card and now 75 percent of our riders use that technology to pay their fare. We have 14,000 subscribers to our electronic alert system, receiving text and email alerts about our routes. Now, we’re ready to use technology to improve our dispatch system, simplify how drivers communicate and provide what customers really want – real-time bus information.”
During the pilot project phase the most noticeable change for riders will be the automatic stop announcements - a pleasant voice announcing where the bus is stopping. That will be accompanied by the same information displayed on an electronic sign aboard the buses.
What customers may not notice is better on-time performance as driver-dispatch communication improves and dispatchers can see where all buses are in real time.
For Swift bus rapid transit, the promise of a bus every 12 minutes is nearly assured. Previously, Swift bus drivers would try to reach each station at certain times each hour, and would need to call in to dispatch to let them know where they were. Now, drivers are automatically sent a message if they need to slow down or speed up to keep the pacing between buses at 12 minutes. Dispatchers can see all buses on a monitor in case they need to intervene.
In the first week of the new system, Swift buses were an average of 12.2 minutes apart across hundreds of trips, while dispatchers are no longer receiving 70-plus calls an hour from drivers reporting their location. Customers who had previously become accustomed to a Swift bus arriving at a set time will see a change as these buses will no longer run on a schedule, but will simply arrive every 12 minutes. This fulfills the bus rapid transit promise: “no need for a schedule.”
As part of the technologies project design, a real-time website and interactive phone system are being developed. Customers will be asked to take note of the stop ID numbers located at each bus stop. They will be able to punch that number into the phone system or website to get a more accurate estimate of when their bus will arrive at that stop, based on GPS tracking. The real-time information will only work within a 30-to-60 minute window before the scheduled stop to ensure the best information.
Real-time “next bus” signs will also be posted at all Swift stations and at several major transit centers to help customers with their trip planning. Real-time features will be activated once the technology is operational on all buses, which is expected to be in the second half of 2013.
Community Transit provides transportation options for Snohomish County residents, including bus and paratransit service, vanpool and ridesharing options. Call Community Transit at (425) 353-7433 or (800) 562-1375 for bus information, or (888) 814-1300 for carpool or vanpool information, or go to www.communitytransit.org.