Community Transit services are available to everyone
Pursuant to federal laws and in accordance with applicable state and local laws: Community Transit grants all people equal access to its transportation services and no person shall, on the grounds of race, skin color, age, ethnicity, national origin, citizenship, veteran status, sex, gender expression, sexual orientation, income, English proficiency or the presence of any sensory, mental, or physical disability as provided by the legal statutes listed below, be excluded from participation in, be denied the benefits of, or be otherwise subjected to discrimination under any program or activity.
No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.
—Title VI of the Civil Rights Act of 1964
Community Transit ADA Program
Please contact ADA@commtrans.org or call (425) 353-7433, (800) 562-1375, TTY Relay 711 to request a reasonable modification or to file a discrimination complaint based on disability. To request a reasonable modification or to file a discrimination complaint based on disability download the ADA Complaint Form PDF and refer to Page three of that form for the process.
Community Transit Title VI Program
Community Transit's Title VI Program continues to provide for fair and equitable access to transportation services. It addresses how Community Transit monitors impacts to vulnerable communities, encourages inclusive public participation, and provides meaningful access for people with limited English skills—all in line with Title VI of the Civil Rights Act of 1964.
Community Transit updates the Program every three years. The currently adopted program is linked below:
How to file a complaint with Community Transit
If you believe you have been discriminated against on the basis of race, color or national origin by Community Transit, you may file a Title VI complaint by completing, signing, and submitting the agency’s Title VI Complaint Form.
- Download a PDF of the Title VI Complaint Form. Or, have a form mailed to you by contacting Customer Service at (425) 353-RIDE (7433), (800) 562-1375, TTY Relay 711
- Complaints must be filed within 180 days of the alleged discriminatory act and should contain as much detailed information about the alleged discrimination as possible.
- The form must be signed and include your contact information.
If you believe you have been discriminated against for some reason other than race, color or national origin by Community Transit, you may file a complaint to riders@commtrans.org or at the address below.
Please mail all complaints to:
Community Transit
2312 W Casino Road
Everett, Washington 98204
To view this information in another language, click the arrow next to Select Language at the bottom of the page. Call (800) 562-1375 to speak to someone in another language.
Helpful Links
Title VI of the Civil Rights Act
Civil Rights Restoration Act of 1987
Americans With Disabilities Act
Environmental Justice (Executive Order 12898)
Limited English Proficiency (Executive Order 13166)
Chapter 49.60 of the Revised Code of Washington (RCW)
Section 162 of the Federal-Aid Highway Act of 1973 (23 USC 324)