DART Passenger Responsibilities

Be ready at the start of your 30-minute pick-up window. To help drivers stay on schedule, they can wait no longer than five minutes once they arrive to pick you up. If the driver has to leave without you, this trip will be considered a No-Show.

Provide all of the information we need to get you where you need to go when you contact us to schedule your trip, including the full address.

Remain seated until the driver is ready to assist you. Passengers may not get on or off the vehicle while drivers are assisting other passengers.

Your safety is our priority. The pick-up or drop-off area for your ride must be easily accessible for the bus and the address must be marked and visible from the street. If the area is not accessible, the pick-up or drop-off point will need to be moved to a safer location.

Drivers cannot help customers over rough ground, uneven surfaces, steep slopes or any other conditions that may be unsafe for you, other customers, the driver or the DART vehicle.

Help us provide efficient service by calling us in advance with any changes or cancellations. If you do not cancel trips ahead of time, it could result in suspension of service. DART drivers cannot cancel trips on your behalf.

Drivers will drop you off and pick you up in the designated loading area. If a DART rider cannot be left along at the destination, a responsible person must meet the DART vehicle at drop-off.

If you cannot travel by yourself or need more assistance than the driver can provide, a Personal Care Attendant (PCA) must travel with you or you may qualify for door-to-door service. Contact us to learn more about qualifying for door-to-door service. Your PCA may ride free but must get on and off at the same place and same time as you.

If your destination is at a large building or complex, one main entrance will be used to pick you up or drop you off. You need to get to and from your intended location without help from the driver. DART will pick you up at the same place you were dropped off. A different driver than the one who dropped you off may pick you up, so please watch for the DART vehicle and try to make it easy for the driver to find you.

DART drivers cannot escort you into buildings or homes.

Please help DART drivers transport you safely by following their instructions. Please help drivers drive distraction-free and save your questions for when they are not driving.

DART passengers must wear the safety belts provided. This includes passengers in wheelchairs, scooters, and other mobility devices. Passengers in a mobility device must also use the wheelchair tie-downs in the vehicles. Passengers who refuse to use safety belts or tiedowns will not be transported.

Please ensure your pet is in another area or on a leash. Drivers will not go to a place where they may encounter an unfriendly animal.

Be mindful of other passengers and drivers who may be sensitive to fragrances and strong odors. Please do not wear heavy perfume or cologne and maintain hygiene within acceptable standards.

Keep all your personal belongings with you at all times. DART is not responsible for these items. If you do lose an item while on a trip, you can call DART to see if it was turned into lost & found.

• Any form of violence, abusive language or aggression is not allowed. This includes behavior that may not be directed at passengers or drivers, such as using threatening or abusive language on the telephone. Please notify the driver if you witness any such acts on DART.
• Any physical attack on a driver or passenger is a felony and will result in a call to the police and immediate suspension of service.
• All passengers must obey safety rules, which include not smoking, eating, or drinking on any DART vehicle. Passengers may only listen to music and other media with headphones.
• Fireworks, illegal weapons, hazardous materials, or any other item that could cause harm to others are not allowed. Anything with an offensive odor or that could spill must be in a sealed container.
• Any illegal conduct is prohibited and will result in immediate suspension of your service.
• Community Transit and DART reserve the right to immediately refuse DART service to an individual when necessary to protect the health and safety of other customers and DART employees.

No-Show means not being ready to leave within five minutes of driver arrival within the scheduled pickup window time.
Late Cancellation means trips that are canceled within two hours of the scheduled ride time, or refusal to board the vehicle within the scheduled pick-up window time.

No Fare means not paying for your ride or the rides of any companions with you.

Prohibited Behavior means conduct in violation of DART safety rules or behavior that is violent, disruptive, or illegal.

• When a passenger is suspended or denied service, DART will send a letter to the passenger or caregiver with information about the suspension, including length of suspension and the appeal process.
• An appeals hearing may be scheduled for the passenger to explain why he or she should not be suspended from DART service.
• Fines could be imposed for not paying fare, per RCW 81.112.210. Behavior that is violent, seriously disruptive to service or illegal may result in a permanent suspension or denial of service.
• In some cases, after a suspension, the person may seek to be reinstated. In these cases, the burden is on the individual to explain how the problem has been fixed and why it will not happen again.

There are three major reasons why a person may have their service suspended:

1. No-Show and Late Cancellations
   No-Show means not being ready to leave within five minutes of driver arrival within the scheduled pickup window time. Late Cancellation means trips that are canceled within two hours of the scheduled ride time, or refusal to board the vehicle that has arrived within the scheduled pick-up window time.
2. No Fare
   No Fare means not paying for your ride or the rides of any companions with you.
3. Prohibited Behavior
   Prohibited Behavior means conduct in violation of DART safety rules or behavior that is violent, disruptive, or illegal.