DART Passenger Responsibilities

DART Passenger Responsibilities

Passengers can help ensure their experience with DART is a good one by following our code of conduct.

What you can expect from us

  • We will provide quality transportation services that are equivalent to those offered on Community Transit fixed-route bus
  • We will transport you in a safe, clean, well-maintained vehicle
  • We will treat you with courtesy and respect
  • We will make your safety our priority
  • We will keep you informed
  • We will listen

What we expect from you

  • Please show courtesy to the driver, our staff and other riders
  • Please follow DART’s Code of Conduct
  • Please keep your contact information up to date, so we can reach you when we need to
  • Please let us know as soon as you can when your travel plans change
  • Please let us know how we can improve your DART experience

Passenger guidelines

Your safety is our priority. To help us provide a safe and smooth ride, we ask our riders to follow our Passenger Guidelines. If you have any questions, please call us at (425) 347-5912.

Review DART Passenger Guidelines

Be ready on time
Provide correct information
Remain seated
Safe locations
Safe terrain
Cancel in advance
Designated loading area
Traveling with a Personal Care Attendant (PCA)
When your destination is a large building or complex
DART drivers cannot help you inside at your destination
Follow DART driver instructions
Wear safety belt
Pets at pick-up location
Avoid strong scents
Personal belongings

Code of conduct

All riders are expected to treat DART staff, drivers and passengers with courtesy and respect.

DART Code of Conduct

Review DART Code of Conduct

Service suspension

Community Transit is committed to providing quality public transportation via DART. DART makes every reasonable effort to meet the various needs of its passengers. However, when passengers break DART rules, the agency reserves the right to suspend service.

For complete information on policies, procedures, and suspensions — or if you have questions about a situation that may result in a possible suspension — please call DART at (425) 347-5912.

Reasons for DART Suspension

No-Show and Late Cancellations
No Fare
Prohibited Behavior

DART Suspension Process

Review DART suspension process
Review Why Service May Be Suspended