Message to our Customers from CEO Emmett Heath: We’re All in This Together

Message to our Customers from CEO Emmett Heath: We’re All in This Together

Mar 17, 2020
As we have shared over the past few days, our top priority right now is to provide a safe ride for our customers and a safe working environment for our employees. We are continuing to provide our normal level of service and hope to do so for as long as we can.

Today, I would also like to take a moment to thank all of the Community Transit employees and contractors who are working tirelessly to ensure we maintain safe and dependable service during this time. While our bus drivers are the primary face of our agency, we have hundreds of employees you may never meet who are working long hours during this time. Our entire agency is committed and focused on doing whatever we can to pitch in and provide critical services to you.

Community Transit  maintenance staff at workMany of these staff members cannot do their jobs from home. I want to share a special note of recognition to these front-line employees who are coming to work every day to keep our operations running smoothly, from drivers, dispatchers, mechanics, technical teams, Ambassador team and facilities crews to our road supervisors and customer care team helping riders at stops, over the phone, and at the RideStore; thank you. 

If you haven’t already, please take a moment to read our most recent customer communication (March 13) that details our current disinfection protocols and our request that you partner with us in preventing the spread of COVID-19. We are also keeping our website updated with key information for riders and our communities.

Community Transit is made up of an incredible team of people who are committed to the community, to you and to each other. I am humbled to be their colleague.

If you’re on the bus today, please remember to follow social distancing guidelines with both your fellow riders and your bus driver. If you can, take a moment to say thank you to your bus driver, even from six feet away. Wednesday March 18 is Transit Driver Appreciation Day and I hope you will join me in expressing our deep gratitude to our drivers.

We are all in this together. Whether or not you are still using our services or are able to stay home during this time, we wish you good health for the weeks and months ahead.  


Emmett Heath
CEO, Community Transit