Agency Testing New Trip Planning Tool

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Agency Testing New Trip Planning Tool

Aug 10, 2020

Riders can try out “OpenTripPlanner” and provide feedback over the coming months


Snohomish County, Wash. – Community Transit is testing a new online trip planning tool to help people plan bus trips throughout Snohomish County and around the Puget Sound region. OpenTripPlanner will be available to customers for the next few months as riders return to using transit following the COVID-19 outbreak.

The new tool is available for both desktop and mobile use by visiting

A snapshot of OpenTripPlanner. Community Transit is piloting the software and asking customers for feedback.

Transit agencies around the country have been improving the trip planning experience as travelers have become accustomed to using mobile technology to get around.

OpenTripPlanner improves and introduces new features to Community Transit customers planning a bus trip. Some of the key upgrades include:

  • Integrated real-time service alerts and real-time bus departure information.
  • End-to-end travel preferences, including park-and-rides, ferry systems, bike and scooter shares, and walking options to provide more flexible and customized trip plans.
  • A consistent regional transit experience, integrating with partner agencies like King County Metro and Sound Transit.
  • Future ability for a trip-planning mobile application.

Versions of OpenTripPlanner are being used by other transit agencies, including TriMet in Portland and SEPTA in Philadelphia. With projects like Sound Transit’s Lynnwood Link light rail on the horizon, Community Transit is looking to proactively upgrade its systems in anticipation of expanded regional transit use over the coming years.

Customers are encouraged to try OpenTripPlanner and provide feedback through the included feedback form. That feedback will be used to consider whether the agency will adopt the new tool.

Community Transit continues to provide essential transportation service during the COVID-19 pandemic. For information, please visit