Current Vanpool Resources | Community Transit
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Community Transit requires customers to wear masks on buses. Free masks are available on all buses. Read the full update.

Current Vanpool Resources

We’re here to help you keep your Vanpool running smoothly. 

For vanpool information, questions or assistance:

Forms and information you may need

This Agreement establishes the rights and responsibilities of parties as participants in the Vanpool Program established by Community Transit.

Vanpool Agreement

Use this form if you'd like to pay some or all of your Vanpool fare using an ORCA Business Passport provided by your employer.

ORCA Business Payment Form

Learn about the driver training process, driver requirements and complete the Vanpool driver application. 

Driver Training

Learn about Community Transit's safety measures and how Vanpool riders can help prevent the spread of COVID-19.

Vanpool During COVID-19 

Paying your fare

Explore all the ways you or your employer can pay your Vanpool fare.  

How to Pay Your Vanpool fare

Incidents & collisions

Learn what to do if your van is in a collision, has a flat tire, breaks down, is damaged or if you need to report fuel theft.

    Vanpool Incident & Collision Information

    Maintaining your van

    • Vans are serviced every 5,000 miles or 6 months, whichever comes first
    • You’ll be contacted when your van is getting close to the due date and an appointment will be set
    • All vans are serviced by Community Transit mechanics at our base in Everett
    • A loaner van is provided while your Vanpool is being serviced
    • Our maintenance procedure is self-service and can be scheduled at your convenience

    Emergency ride home

    Vanpool has you covered when the unexpected happens. If you have an emergency and you need to leave work early or if you have to work unexpected overtime, we can provide a taxi to take you back to your car.  

    Community Transit Vanpool will arrange for an emergency ride home up to two times per year for any vanpool rider if you have used all your rides from your employer or your employer doesn’t offer this benefit.  

    • Call the vanpool office at (425) 438-2867 during office hours or the emergency phone at (425) 330-3527 after hours
    • Provide us with your name, Vanpool number, current location, and destination.  
    • You can make a stop along the way to your car if you need to pick up a sick child.