Community Transit Coronavirus Update

Responding to COVID-19 concerns

Updated May 18, 2020

COVID-19 Service

Current Community Transit Service Notes

Temporary reduction of bus trips corresponds to lower ridership

Key features of our current schedule include:

  • We continue to operate weekday service at approximately 30% below normal levels.
  • Buses remain on regular schedule Saturday & Sunday.
  • In accordance with the Governor’s Stay Home, Stay Healthy order, transit should be used for essential trips only.
  • Passengers should board and exit Community Transit buses through the rear doors only. The front door will remain accessible for ADA customers only. The front 10 feet of all buses will be available for bus drivers and ADA customers only.
  • Community Transit will begin collecting fares on Swift Blue and Green lines starting June 1. All other fares remain suspended through June 30.
  • Please continue to practice good hygiene and social distancing while on buses and waiting at bus stops. 

A complete listing of all trips that are not running is available at


Community Transit COVID-19 News Releases

RideStore Lobby Temporarily Closed

In response to the COVID-19 public health emergency, effective Monday, March 30, the RideStore lobby is temporarily closed to the public until further notice.

  • For assistance with trip planning, to comment about our buses or facilities, or ask questions about service, visit or call (425) 353-RIDE (7433) between the hours of 5:30 a.m. and 8 p.m., Monday – Friday.

  • To inquire about lost and found items, call (425) 348-2350 between the hours of 7 a.m. and 6 p.m., Monday – Friday.

  • For questions about ORCA cards, visit or call calling 1-888-988-6722 or TTY Relay: 711 (1-888- 889-6368) between the hours of 8 a.m. and 5 p.m., Monday – Friday. Please note, currently all agencies that accept the ORCA card have temporarily suspended fares, expect Washington State Ferries.

Responding to COVID-19 concerns

Our top priorities are to continue service to the public and to keep our employees healthy and safe. Thank you for partnering with us to help prevent the spread of illness. 

Please find more information on our updated operating practices in our Frequently Asked Questions section below.

If you have questions or concerns about coronavirus, we encourage you to contact the local health authorities:  


COVID-19 and Community Transit; Frequently Asked Questions

Why is public transportation service not shut down?
Should bus riders wear masks?
Has Community Transit made any changes to their cleaning practices and are there plans to clean buses more often?
What about bus HVAC systems?
What are you doing to prevent Community Transit employees from spreading illness?
What can riders do to help prevent the spread of illness?
What should riders do if they have concerns or observe a bus that needs attention?
Do you have signs in buses about covering coughs and sneezes?
Will you put hand sanitizer on the buses?
What should I do if another rider is coughing or sneezing?
Do drivers have Personal Protective Equipment like gloves or masks?
What are "Drop-Off Only" Buses?

COVID-19 Cases


As cases in Snohomish County continue to be reported, we want to be as transparent as possible with respect to reported COVID-19 cases within our agency. Public health officials are not currently reporting confirmed positive cases to employers, so we rely on our employees to report when they have tested positive or negative for COVID-19.
Positive cases are tracked as we learn of new positive cases from employees.
This table will be updated as new information becomes available.


Updated May 28, 2020

DatePositive Tests



  • Nine of our 11 employees who have tested positive have recovered and returned to work.
  • On Thursday, March 26, 2020, Scott Ryan, a beloved member of our Community Transit family passed away while being treated for COVID-19.