Coronavirus Message
With the likely continued spread of the COVID-19 novel coronavirus, we understand that people may be feeling anxiety and concern about the safety of public transit; we take this very seriously. Here's what we're doing to help keep our customers and our employees healthy and safe.

https://www.communitytransit.org/coronavirus

Temporary service reductions begin Monday, March 30. Details at https://www.communitytransit.org/reducedservice

Community Transit Coronavirus Update

Responding to COVID-19 concerns

Washing hands thoroughly with soap and hot water is recommended to combat the spread of COVID-19

Updated March 30, 2020

RideStore Lobby Temporarily Closed

In response to the COVID-19 public health emergency, effective Monday, March 30, the RideStore lobby is temporarily closed to the public until further notice.

The health and safety of our customers and employees is a top priority. Thank you for understanding as we do our part to help prevent the spread of this virus in our community.

Below you will find information that may help answer your questions:

  • For assistance with trip planning, to comment about our buses or facilities, or ask questions about service, visit www.communitytransit.org or call (425) 353-RIDE (7433) between the hours of 5:30 a.m. and 8 p.m., Monday – Friday.

  • To inquire about lost and found items, call (425) 348-2350 between the hours of 7 a.m. and 6 p.m., Monday – Friday.

  • For questions about ORCA cards, visit www.orcacard.com or call calling 1-888-988-6722 or TTY Relay: 711 (1-888- 889-6368) between the hours of 8 a.m. and 5 p.m., Monday – Friday. Please note, currently all agencies that accept the ORCA card have temporarily suspended fares, expect Washington State Ferries.

Please visit www.communitytransit.org or www.soundtransit.org for all other questions.

Community Transit 25% Service Reduction to Begin Monday, March 30

All routes will continue to operate, most with fewer trips

 

Today Community Transit released details of its recently announced plan to reduce most bus services by approximately 25%. This COVID-19 related reduction in service will go into effect Monday, March 30, and continue until further notice. 

Schedules will be updated and available for riders in the online Trip Planner tool. [ More ]



Responding to COVID-19 concerns

Community Transit provides vital transportation services within Snohomish County, and to and from locations in King County. With the likely continued spread of the COVID-19 novel coronavirus, we understand that people may be feeling anxiety and concern about the safety of public transit; we take this very seriously.

Our agency updated its vehicle cleaning procedures to include nightly disinfecting of all high-touch areas in all our buses. We want to ensure clean surfaces each morning to assist our riders in having a safe journey to their destination. If any riders have concerns or observe a bus or vehicle that needs attention, we urge them to please alert a transit employee right away.

Providing a safe transit journey requires a partnership with our riders. We have placed posters from the Snohomish Health District aboard all buses and at transit centers to remind riders how they can keep themselves and others healthy.

Based on new guidance from the Snohomish Health District, Community Transit is postponing in-person, non-essential events and meetings that are open to the general public, whether on- or off-site, until after March 31. Exceptions may be granted on a case-by-case basis.

Our top priorities are to continue service to the public and to keep our employees healthy and safe. Thank you for partnering with us to help prevent the spread of illness.

If you have questions or concerns about coronavirus, we encourage you to contact the local health authorities:  

 

COVID-19 and Community Transit; Frequently Asked Questions

Why is public transportation service not shut down?
Has Community Transit made any changes to their cleaning practices and are there plans to clean buses more often?
What about bus HVAC systems?
What are you doing to prevent Community Transit employees from spreading illness?
What can riders do to help prevent the spread of illness?
What should riders do if they have concerns or observe a bus that needs attention?
Do you have signs in buses about covering coughs and sneezes?
Will you put hand sanitizer on the buses?
What should I do if another rider is coughing or sneezing?
Will drivers be wearing masks?

COVID-19 Cases

As cases in Snohomish County continue to rise, we have seen a rise in the reported cases within our agency.

We want to be as transparent as possible, even before we receive confirmation on positive tests from the public health officials. For this reason, we will be posting an update of presumptive positive and confirmed cases below.

This table will be updated as new information becomes available.

Please read this statement issued by CEO Emmett Heath on March 25.

 

Updated March 27, 2020

COVID-19 Cases
Negative

15
Presumptive Positive

6
 
Positive

4
Pending

9

 

  • Negative
  • Presumptive Positive (Reported by Employee)
  • Positive Confirmed by Public Health
  • Pending