Image of Community Transit bus driving by Seattle's Pike Place Market.


Here’s a quick and easy way to find answers to some of the most common questions we receive.

Top FAQ's

Top FAQ's

Use Find My Bus to search for stops near you using your current location or by search.

Get real-time bus tracking and other information with Find My Bus. You might also want to sign up for Rider Alerts to hear about last-minute service updates.

The typical bus fare starts at about $2.50, but it depends on which services you’re using and the type of pass you have. For a complete rundown of fares and passes, visit our Fares and Passes page


Pass prices vary based on a variety of factors, including which services you use, whether or not you use an ORCA card and other factors. You can get a complete rundown on our Fares and Passes page.

If you take a trip that includes more than one bus, when you move from one bus to the next is called a “transfer”. How transfers work depends on how you pay.

If you pay cash, you will have to pay full fare each time you board.

If you use an ORCA card, you will only pay one fare within a two-hour window, even if your trip includes multiple buses. Your ORCA card keeps track of all this — all you need to do is tap your ORCA card on each leg of your journey.

Community Transit does not accept Metro tickets or transfers. If you use both systems, consider getting an ORCA card.

The ORCA card is an electronic fare card that works like cash or a pass, automatically tracking the value of different fares and transfers so you don't have to.

ORCA makes it easy to travel the Puget Sound region by bus, train or ferry. You can use it on all seven of the major public transportation agencies serving King, Kitsap, Pierce and Snohomish counties: Community Transit, Everett Transit, King County Metro Transit, Kitsap Transit, Pierce Transit, Sound Transit, and Washington State Ferries.

You can sign up for an ORCA card online.

You can reload your ORCA card online.

Or by phone: 1-888-988-6722 or TTY Relay: 711

When adding value to your card online or by phone, it can take up to 24 hours for that value to appear on your card.

You can also refill an ORCA card in person at a Customer Service Office such as the Ride Store or Everett Station.


ORCA cards are available in a variety of options depending on your age, income and other factors. You can see a side-by-side comparison of your options on our ORCA page

Not at this time.

Yes, on six major holidays we operate on a Sunday schedule: Local service only within Snohomish County, and no service to Seattle or University District (UW).

Holiday service is in effect on:

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Christmas Day


On minor holidays (or days adjacent to major holidays when there is less demand) we operate limited commuter service to King County.

View our complete schedule on our Holiday Schedule page.

Put your bike on the bike rack mounted on the front of the bus.

On Swift buses, bring your bike onboard through the rear door.

For more information about bringing your bike on the bus, see details here. 

For feedback of any kind or to report an issue, visit our online comment form.

You can also call (425) 353-RIDE (7433) or (800) 562-1375. TTY Relay: Dial 711 to speak with a customer service representative during business hours, Monday - Friday: 5:30 a.m. - 8 p.m. (Closed weekends and holidays)

You can also email your comments to:  

Swift is our bus rapid transit service designed to be frequent, fast and convenient. It costs the same as our regular service, but you pay at the station before you get onboard using your ORCA card or a ticket.

Buses arrive every 10 minutes on weekdays, every 20 minutes on early mornings, evenings and weekends, so you can hop on and off anywhere along the route. Learn more about Swift.

DART (Dial-A-Ride Transportation) provides paratransit service for qualified riders who can’t access regular bus service due to a disability or condition and who require additional support. Riders can reserve a ride to go anywhere within 3/4 of a mile of a local Community Transit bus stop. More information on applying for DART service can be found on the DART Paratransit page.

Think of the Ride Store as “bus pass headquarters,” where you can purchase ORCA cards and other passes in person. It’s also home to Lost & Found. You can contact the Ride Store at (425) 348-2350 or by email:

Visit the Ride Store page.

We do. Contact the Ride Store at (425) 348-2350 or to see if we have found your lost item. Lost & Found items can be picked up the next business day after 8 a.m.

All buses are checked at the end of the day for any items left on board and all items are held for 14 calendar days, except for bikes, which are held for 10 days due to storage constraints.

If you are claiming a lost bike you must call the Ride Store for a pick-up appointment between 9 a.m. and 3 p.m. on a weekday.

Items lost at Everett Station will be held at the station’s Customer Service Center.

Items lost on the Sounder train can be claimed by calling (888) 889-6368, select the “Sounder” option, then select "Lost & Found."

We handle more than 9,000 items a year; please understand that we are unable to interrupt a driver to search for your item. 

Link light rail is operated by Sound Transit. You can connect to Link light rail via transfer to Community Transit and King County Metro.

The most current information about light rail can be found on Sound Transit's website and you can learn more about connecting to the service on our light rail connections page.


When we get word of a possible snowstorm, we adapt our service to ensure we’re able to maintain as many routes as safely as possible. This typically includes implementing Snow Routes, which are modified routes chosen to be easier to navigate in slippery conditions. Learn more about Snow Routes and see maps here.

The best way to stay informed about changes is to sign up for Rider Alerts.

You can also follow us on Twitter for real-time updates:

Service animals are allowed on all of our buses according to ADA guidelines.

Non-service animals are not allowed on Community Transit commuter buses (routes numbered 400s and 800s), but they are allowed on local buses with certain restrictions.

For more information, visit our Pets and Service Animals page.

The best way to stay informed about the status of the bus or route you ride is by subscribing to Rider Alerts. You can also use Find My Bus to see alerts by route and bus stop.

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Contact Customer Care

Available Monday to Friday, 6:30 a.m. – 6:30 p.m. PST

(800) 562-1375

(425) 353-RIDE (7433)

TTY: 711

Submit a Comment or Feedback

Lost & Found

Located at the Ride Store

Open Monday to Friday, 7:00 a.m. – 6:00 p.m.

(425) 353-RIDE (7433)