Lost something on the bus? We're here to help
If your phone, earbuds, or keys slipped out of your bag during your ride, don’t worry, Community Transit’s Lost & Found is here to help you get reunited with your item. And with our new online system, reporting your lost item and getting it back is easier than ever.
File claims online, over the phone, or in person
After you realize you’ve lost an item on the bus or while riding a Zip Shuttle, you have a few options for reporting the item missing to Community Transit.
- File a claim online: You can now file a claim online through the Community Transit website — just fill out the form and follow the prompts to enter your contact information and a description of your lost item (you can even upload photos). Once complete, you’ll get confirmation by text or email that your claim was submitted.
- File a claim over the phone or in person: You can also report lost items by calling the Ride Store directly at (425) 348-2350 or by stopping by in person at the Ride Store at Lynnwood City Center Station during business hours. Be ready to give a Ride Store employee details about your lost item as well as your contact information.
How the Lost & Found process works
All buses are checked at the end of each trip for any items left on board. If an item is found on Community Transit property (such as on a bus, shuttle, or at a stop), it will be brought to the Ride Store by 10 a.m. the next business day and logged into our Lost & Found system.
Once at the Ride Store, employees will check lost items for any details that may help identify the owner—like a driver’s license, business card, or a registered ORCA card. If they find contact information, they will attempt to reach out to you directly.
All items found are logged into the Lost & Found system with as much detail as possible. When you submit a claim, the system will try to match your claim with items logged in the system. Items are kept at the Ride Store for 30 days, except for bikes which are only held for 10 days due to limited storage space.
- Tip #1: The more detail you give in your Lost & Found claim, the better! You can even update it later — for example, change “car keys” to “Subaru keys” to improve the match.
- Tip #2: Register your ORCA card at myorca.com. A registered ORCA card can help expedite reuniting lost items with their owners.
Faster matches, quicker returns
Before the new online system, Ride Store staff manually sorted and logged items with paper records to match lost items with inquiries —a slower process that involved a lot of paper. Now, the new online system automatically checks for matches as items and inquiries are entered, helping riders reunite with their belongings faster. If a match is found in the system between a lost item and an inquiry, Ride Store staff will attempt to contact you.
How to get your items back
So, the Ride Store contacted you and has your lost item. Now what? You can visit the Ride Store during business hours and pick up your item. If this isn’t an option for you, you can choose to have your item shipped to you, just enter the address you want it shipped to and pay for the shipping cost via the Lost & Found’s online portal, some restrictions apply.
The Ride Store is ready to help our customers find their lost items. If you’ve lost an item on a Community Transit operated bus, including Sound Transit Express buses in Snohomish County, or while riding Zip, you can file a claim here.
Ride Store location:
- 20110 46th Ave W. Lynnwood, WA 98036
- Customer parking is available in the lot north of the Ride Store.
Ride Store hours:
- Monday – Friday, 7 a.m. – 6 p.m.
- Saturday & Sunday, 8:30 a.m. – 4 p.m.
- Closed major holidays unless otherwise posted.
Ride Store contact information:
