Help Shape the Future of Transit: Take Our Onboard Survey

We’re listening to you!

A survey staff member wears a light blue vest and ID badge while holding a copy of the survey being given out on buse OCct. 6 - Nov. 4

Pictured above: Onboard survey team members will distribute surveys on all Community Transit routes from October 5 to November 2. Their blue vest and badge identify them.

From Oct. 6 through Nov. 2, Community Transit is conducting an Onboard Rider Survey on all our bus routes, including Swift. This survey will help us understand the diverse needs of our riders and guide improvements to our service, communications, and rider experience.

What You’ll See on Board

Survey staff from our research partner, ETC Institute, will be boarding buses throughout Snohomish County during this period. They’ll be easy to spot—wearing bright safety vests and badges—and will carry an official letter from Community Transit’s CEO authorizing them to conduct the survey.

These staff members will invite riders to complete a brief 10–12-minute survey. They will collect completed surveys on the bus, or riders may return them by mail.

Why It Matters

Your input helps shape the future of transit in Snohomish County. For example, the 2022 survey revealed that many riders speak Vietnamese. As a result, we began offering rider information in Vietnamese.

This year’s survey will continue to help us:

Improve the rider experience
Better communicate with diverse communities
Plan equitable service improvements

Your Privacy Matters

The survey is voluntary, and all responses are kept confidential. ETC Institute will not share your personal information with anyone outside of Community Transit.

Thank You

We appreciate your time and feedback. Every survey response helps us make transit more accessible, reliable, and fair for everyone.

If you have questions, please get in touch with Customer Care at (425) 353-RIDE (7433) or Riders@commtrans.org.