Employee Transportation Coordinator Resources

The following is the current Employee Transportation Coordinator Program Guide you receive at Basic Training, broken out by chapter and in digital PDF format:

Employee Transportation Coordinator Program Guide
Chapter 1: Get to Know Commute Trip Reduction
Chapter 2: Explore Commute Options
Chapter 3: Craft a Successful CTR Program
Chapter 4: You're Not in This Alone

The ETC Program Guide accompanies our ETC Basic Training videos found under CTR Recorded Trainings.

We created a few tools to help guide you through your year's plans. For more information, there is a recorded training below under Community Transit CTR Foundations.

2021 Planning Worksheet
2021 Planning Calendar

To meet your transportation fair requirement, here are resources including:

Virtual Transportation Events & Employee Communications

• Virtual Transportation Event Best Practices

On-site Transportation Events

• On-site Transportation Events Best Practices
• On-site Transportation Event Checklist

Transportation Event Templates

• PowerPoint Presentation Template
• Digital Display Slide Templates
  
  • Digital Display Slide with All Modes
  • Digital Display Slide without Compressed Work Week
  • Digital Display Slide without Telework
  • Digital Display Slide without Telework and Compressed Work Week
• Transportation Fair Poster Template
• Commute Options and Benefits Brochure Template

You can view a recorded training on Hosting a Successful On-Site Event or Fair in the CTR Recorded Trainings below.

Let us know you are planning an event so we can help you prepare and log your event.

The Regional Incentive Roundtable includes incentive programs and targeted rewards for your employees who explore their commute options.

Regional Incentive Roundtable

Below is the voucher for all Guaranteed Ride Home requests. For instructions on how to use the Guaranteed Ride Home program, please see the Guaranteed Ride Home Refresher training under Recorded Trainings Foundations section below.

Also see Guaranteed Ride Home Digital Flyer you can post on an Intranet page, email, or print.

Guaranteed Ride Home Voucher

Guaranteed Ride Home Digital Flyer

If you, or one of your employees is exploring Carpooling as their commute option, this guide will help any potential carpooler navigate the process.

• How to find others who want to Carpool
• Carpool Safety
• Sharing Expenses
• Carpool Etiquette

Download the Guide

RideshareOnline.Com is a great way to get employees engaged with using Commute Options. Being able to track commutes to help administer incentive programs and show leadership how your CTR Program is impacting the environment are just two reasons to get your employees using RSO. Employees who use commute options at least 48 per quarter, and log these trips on RSO can be eligible for the quarterly Smart Commuter of the Quarter drawing for a $100 Gift Card.

To get started, you can find the full description of RSO training and how to earn training hour credits below in Recorded CTR Programs under Commute Technology.

• RideshareOnline Basic Training
• Incentive Management in RideshareOnline

To dive deeper into RideshareOnline.com, find updates and view user manuals, visit the Smart Rideshare Knowledge Base for all additional information and resources.

To encourage employees to log trips, please use these resources.

• Sample Email Template for Employees
• Getting Employees onto RideshareOnline
• ETC Guide for RSO Set Up Instructions

If you need to order materials related to your CTR program, please use this order form. If you need something not included in the list of items, please contact our team directly at ctr@communitytransit.org.

Transportation Materials & Display Order Form

This brochure is recommended for new hires during onboarding, at transportation fairs/tabling events, and to have in your transportation board displays.

The brochure has yellow highlights where you fill in your site specific information including company and ETC name and contact info. Under the “Commute Options” and “Commute Benefits” headings you can remove and add options and information that applies to your location and company. 

Post this digital flyer on an Intranet page, send in an email, or print and post.

Explore Your Commute Options Digital Flyer

Topics in this month’s newsletter include:

• Northgate bus-light rail connection
• New on-demand bike lockers at Ash Way Park & Ride
• Advanced training opportunities
• And more!

Click here to read the September 2021 CTR News.

Topics in this month’s newsletter include:

• Ride Transit Month
• Last Call for Free Telework Consultant Services
• Bike Month Recap
• Trainings Opportunities
• Sound Transit Updates
• And more!

Click here to read the June 2021 CTR News.

Topics in this month’s newsletter include:

• Bike Month
• Smart Commuter
• Surveys
• Trainings
• Vanpool

Click here to read the May 2021 CTR News.

The following links are excellent resources for additional transportation information. If you find a program that looks interesting and would support your program in one of the links below, send us an email and we'll review for content and time to ensure we give you proper credit for your training hours.

Please complete the Advanced Training Hours Survey once you have participated in or viewed the program.

Association for Commuter Transportation
Center for Urban Transportation Research
Transportation Research and Education Center
Bikes Make Life Better
Luum

Each program counts as 1 hour toward your 6 required annual training hours unless stated otherwise. To get advanced training credit please complete the Advanced Training Hours Survey once you have watched a program.

ETC Basic Training

The Employee Transportation Coordinator Training videos are the foundational training for all new ETCs joining Community Transit's CTR program. (Recorded August 2020)

Watch the Videos

In addition, any ETC within the Community Transit CTR Program can watch the videos to get an hour of Advanced Training Credit.

2021 CTR Program Planning

We cover planning tools and ideas we hope will help you plan your CTR program in 2021. (Recorded January 2021)

Watch the Recording
Presentation Slides
2021 Planning Worksheet
2021 Planning Calendar

2020 CTR Survey Recap

Your Community Transit CTR Team analyzed the survey data and recapped the 2020 results in the first ETC Networking Meeting of 2021.

Watch the Recording
Presentation Slides

Turning Transportation Benefits into Tax Benefits

Offering pre-tax transportation benefits to employees has its perks. Not only does it help employees make the leap to commute options more easily, it’s also a way to potentially get leadership more interested in your CTR incentive program when they understand the way transportation benefits can help the company’s bottom line. (Recorded Feb. 2022)

Watch the Recording
Presentation Slides
2022 ETC Pre-Tax Manual

Garnering Management Support

We cover the all-important question of how to get management to support your CTR Program. Why is it important? What are some tips and tricks? The discussion at the end includes a short brainstorm with ETCs going over their scenarios, challenges and successes. (Recorded April 2020)

Watch the Recording
Presentation Slides

Guaranteed Ride Home

Watch the Recording
Presentation Slides

Hosting a Successful Transportation Event

This training goes over all things transportation fair and events. From in-person events to static displays and digital slides, learn what resources are available to you in order to fulfill your transportation fair requirement. If you have an upcoming event or fair, are thinking about what you will do or might like to do to change up your approach, this is a training for you. (Recorded July 2019)

Watch the Recording (skip to 13:01 minutes for the beginning)

Each program counts as 1 hour toward your 6 required annual training hours unless stated otherwise. To get advanced training credit please complete the Advanced Training Hours Survey once you have watched a program.

Back to the Office in 2021 and Behavior Change Best Practices

With several sites planning for a return to the office for their employees, we want to capture this key behavior change opportunity before drive alone habits are formed. Community Transit staff go over some resources and opportunities to make sure you are set up for success as ETC to encourage your employees to consider their commute options. (Recorded May 2021)

Watch the Recording
Presentation slides

Changing Transportation Behavior: What Really Works? 

This webinar features Jessica Roberts, Principal Consultant at Alta Planning + Design. In this webinar you will learn about the most widely-used behavior change theories, effective use of incentives, learn how to build a logic model, and how it helps you in real-world programs and how to apply these tools in your work. (Recorded March 2021) (2 hours Advanced Training Credit)

Watch the Recording and view the Slides and Resources here.

Eno Center: How Human Decision-Making will affect the Post-COVID World

Behavioral scientists have been studying how people make transportation decisions and how we can get them to make choices that are better for health, the environment, and traffic safety. But how does that change during a pandemic? Dr. Ashley Whillans of Harvard Business School shares insights about behavioral principles and how they can help us prevent a massive shift to drive-alone trips, while enhancing the safe use of transit and bicycling. She’ll also share insights about how behavioral science can help people thrive while working from home and improve compliance with public health recommendations for transit users. (Recorded June 2020)

Watch the Recording

Pandemic Behavior — How it affects Transportation Options

COVID-19 has fundamentally changed many aspects of modern life, not the least of which is transportation and commuting. Learn how the direct and indirect effects of the pandemic have shifted behavior trends, how human psychology plays a role, and ways you can take advantage of shifting demand to meet your own worksite goals. This webinar was presented by Alex Mehn with Community Transit’s Community Programs team. (Recorded August 2020)

Watch the Recording
Presentation Slides

New Employees — Onboarding Best Practices and Info Share

This webinar covers tips for new hires and influencing behavior change. When habits change as they have over the past several months, now is a good time to reconsider all employees as new employees in terms of transportation options. As we head back to our offices, we can create new approaches to presenting transportation information. (Recorded June 2020)

Watch the Recording
Presentation Slides

Trip Planning for Employees

Learn tips to work through a trip plan for a transit or bike trip for yourself and your employees. This program primarily uses the regional TripPlanner system, but also uses Google Maps, several third party apps and tools, and even a PDF of a paper map and schedule book. (Recorded January 2019)

Watch the Recording

Transportation Options and When They Work Best

This program discusses the individual transportation options, when they may work best at your worksite, and some tips for promotion. If it's been a while since you've been through ETC Basic Training, it's a great refresher. (Recorded July 2019)

Watch the Recording

ENO: Telework During COVID and Beyond: Leveraging Behavioral Science to Improve Virtual Work and the Future of Commuting

In the post-pandemic work environment, telework may continue to play a role in minimizing carbon emissions from single occupancy vehicle commutes. How can we maximize the potential of virtual work? Joseph Sherlock of the Center for Advanced Hindsight at Duke University and Dr. Ashley Whillans of Harvard Business School share insights from their research about how commute habits have changed in response to work from home orders, and how teleworking has affected life and work. They share behavioral principles to encourage employees to opt-in to virtual work when going back to the office starts to become the reality and discuss strategies for improving uptake of alternative forms of transportation post-COVID. (Recorded September 2020)

Watch the Recording

Whole Foods Market & Luum Webinar: Returning To The Workplace Without Returning To Traffic Congestion

Luum, Movability Austin, and Whole Foods Market discuss employer commute programs amidst the pandemic—and how to prioritize safety, flexibility, and equity for employees. They share data insights on the lasting impacts of COVID-19 on commute programs, along with the policy adaptations and Luum parking tools being implemented to build stronger employee-empowering, administrator-enabling commute programs. Whole Foods Market offers a peek into the commute program at their Austin headquarters, sharing how their business motivators, parking tools, and employee commute data helps them better plan for the future. (Recorded September 2020)

Watch the Recording

2019 Commute Options Awards Online Presentation

In May 2019, more than 30 ETCs joined online to celebrate the Commute Options Awards winners, as well as take valuable knowledge from Thomas Cerny’s presentation “The Science of Persuasion Applied to TDM.” Thom is a vice president with AECOM.  Below are materials from the 2020 event held in May. (Recorded May 2020)

• Watch the Recording
• Presentation Slides
• Handout: Behavior Change Tips from Thomas Cerny

Each program counts as 1 hour toward your 6 required annual training hours unless stated otherwise. To get advanced training credit please complete the Advanced Training Hours Survey once you have watched a program.

Managing the Hybrid Workplace

Elham Shirazi with WorkSmart  presents about navigating the hybrid telework environment. This presentation focuses on many of the trends surrounding return to the office while maintaining remote work. The information focuses on what executives and managers should be aware of when planning their strategies regarding the return to the office. The webinar also features a guest speaker from the Port of Seattle. (Recorded May 2021)

Watch the Recording

Telework Nuts and Bolts

WorkSmart consultant Elham Shirazi covers the nuts and bolts of telework including telework policies, plans, and incentives, as well as recommendations for social connections tools and ways to address barriers to productivity. Kathy Whitener, Puget Sound Energy’s ETC discusses their telework initiatives and plans in place Pre-COVID and since COVID. (Recorded February 2021)

Watch the Recording
Presentation Slides

Teleworking During COVID-19: Lessons Learned Over the Past Seven Months

WorkSmart's Elham Shirazi leads this webinar that covers experiences realized by employers and employees, touching on technology, resources, wellness and mental health. Tim Rowe, T-Mobile’s ETC and member of our CTR Peer Advisory Board, shares his experiences with telework at T-Mobile and working with WorkSmart. (Recorded November 2020)

Watch the Recording
Presentation Slides

Telework Tips and Brainstorm

ENO: Telework During COVID and Beyond: Leveraging Behavioral Science to Improve Virtual Work and the Future of Commuting

In the post-pandemic work environment, telework may continue to play a role in minimizing carbon emissions from single occupancy vehicle commutes. How can we maximize the potential of virtual work? Joseph Sherlock of the Center for Advanced Hindsight at Duke University and Dr. Ashley Whillans of Harvard Business School share insights from their research about how commute habits have changed in response to work from home orders, and how teleworking has affected life and work. They share behavioral principles to encourage employees to opt-in to virtual work when going back to the office starts to become the reality and discuss strategies for improving uptake of alternative forms of transportation post-COVID. (Recorded September 2020)

Watch the Recording

Supporting working Parents with the Return to Remote School

With remote school, working parents have been scrambling to prepare their students for school from home, while they work from home. This webinar provides employers with vital information on how to support working parents with the return to remote school. A panel of working parents who are also experts on working parent resources, Human Resources and commuter programs, provide valuable insight into how businesses are creating a supportive work environment for their parents during this unprecedented school year. (Recorded September 2020)

Watch the Recording
Presentation Slides

King County Metro WorkSmart Telework Series

Remote Management & Teleworking Culture: The COVID-19 Era
This webinar explores key topics for establishing a successful telework program during and after COVID-19. Topics include work performance, employee engagement, telework agreements, the legalese of teleworking and more. Strategies are discussed for managers on communications, developing goals and deliverables, remote management of teams, tracking of challenges and resolutions, and virtual collaboration while teleworking. (Recorded July 2020)

Watch the Recording
Presentation Slides

Collaborative Technologies for Telework
This webinar reviews solutions that are readily available for collaboration. Everything from Zoom to Teams, Skype, Chat, etc. will be discussed at an easy to understand level so that employers can more clearly understand the technology and communication needs for business continuity. (Recorded July 2020)

Watch the Recording
Presentation Slides

The Road to Success for Teleworkers in the Era of COVID-19
The webinar reviews best practices for teleworkers on topics such as planning telework days, developing goals and deliverables, ensuring communications with managers and coworkers, setting up a home office, dealing with distractions, and improving productivity while accommodating work/life balance. (Recorded August 2020)

Watch the Recording
Presentation Slides

Each program counts as 1 hour toward your 6 required annual training hours unless stated otherwise. To get advanced training credit please complete the Advanced Training Hours Survey once you have watched a programs.

Marketing and Starting a Vanpool

Sonja from our vanpool staff discusses the sometimes complicated, but always rewarding, methods for kicking off or expanding vanpooling at your worksite. This 2019 recording is still relevant if your site is interested in starting vanpools. Please review the Addendum that provides program updates since the webinar's original recording. (Recorded July 2019)

Watch the Recording
September 2020 Addendum

Community Transit Live 

Jennifer Hass, Community Transit's Community Programs Manager, presents information about our vanpool service in this CT Live. If you're interested in learning more about Vanpool, skip to minute 11:32. The vanpool promotion mentioned is for a limited-time only, and runs now through Dec. 31, 2020. (Recorded Nov. 11, 2020) 

Watch the Recording

RideshareOnline.com

RideshareOnline Basic Training

RideshareOnline.com is our state's largest site for finding a carpool or vanpool, and a powerful CTR tool for employers, TMAs, schools and agencies. Watch this short basic orientation on your way to becoming a network administrator, and gain familiarity with the administrator site, networks, users and reports. This program was recorded by king County Metro. (Recorded September 2020)

Watch the Recording

Incentive Management in RideshareOnline

Once called Creating Challenges, this incentive management orientation adds to the basic orientation and covers incentive programs and challenges and how to use both to create interest in, and use of, commute options to driving alone. This program was recorded by King County Metro. (Recorded September 2020)

Watch the Recording

To dive deeper into RideshareOnline.com, find updates and view user manuals, visit the Smart Rideshare Knowledge Base for all additional information and resources.

The Last Mile

This program explores the options available for covering the first or last miles of a commute. (Recorded September 2019)

Watch the Recording

Each program counts as 1 hour toward your 6 required annual training hours unless stated otherwise. To get advanced training credit please complete the Advanced Training Hours Survey once you have watched a program.

Preparing for Bike Month 2021

Bike Month is a little different again this year but don’t let that stop you from promoting it in a way that works for your site! Learn about the Bike Everywhere Month and Challenge promotions and how you might be able to best encourage your employees to get out and ride their bikes in May, even if it’s just recreationally and not for their commute. Getting folks to ride for other reasons can help them to consider commuting by bike in the future. (Recorded April 2021)

Watch the Recording
Presentation Slides
Bike Everywhere Sign Up Guide Template
Commute Tips Sheet 

Bikes Make Life Better Webinars

From Reticent to Regular Rider — Using a Behavior Change Model to Design Effective Bike Programs

Jessica Roberts, Principal at Alta Planning + Design, shows us how Stages of Change theory — an academic model of assessing and categorizing individual desire to change behavior — can help program managers empower more people to ride. (Recorded April 2021)

Five Ways to Fight the SOV-Backslide

How can organizations fight the SOV backslide when employees start coming back to the office during a pandemic. (Recorded June 2020)

Strategies for Making Every Day Bike to Work Day

Heidi Speight from Tableau shares her team’s efforts to encourage cycling as a commute option and to build a vibrant internal bicycling community. (Recorded February 2020)

How Rubrik Launched a Popular Electric Bike and Scooter Program

Learn about how Rubrik, based in Palo Alto, CA, launched their own e-bike loaner program, designed to provide employees with free electric bikes to use for their commutes or to get around during the day. (Recorded January 2021)

How Facebook's Bike Program Shifted to 100% Virtual

With smart innovations and a willingness to embrace technology, Facebook’s team of Bicycle Program Coordinators have found creative ways to engage employees, even when very few are commuting to the office. (Recorded September 2020).

Rain or Shine: How Facebook Seattle Empowers Employees to Ride

Discover how Facebook was able to get employees out of their cars and on their bikes. (Recorded September 2019)

Washington's Bike, Walk and Roll Summit

The 2020 Washington Bike, Walk, Roll Summit was online and free, meaning all the recordings are posted to watch whenever you like. Take a look at the recordings and if any would be helpful to you and your CTR program, let us know which recording you watch and we will give you Advanced Training Credit.

Active Transportation Tips and Tech

What is active transportation? Learn the tips for incorporating walking and biking into your daily commute. (Recorded May 2018)

Watch the Recording 

Winterize Your Commute

This previously-recorded program covers different commute options including walking/biking, transit, etc. and discusses how your employees can best prepare for commute options in the winter. (Updated November 2020)

Watch the Recording
Presentation Slides
Biking in Adverse Conditions Handout

Each program counts as 1 hour toward your 6 required annual training hours unless stated otherwise. To get advanced training credit please complete the Advanced Training Hours Survey once you have watched a program.

RideshareOnline.com

RideshareOnline Basic Training

RideshareOnline.com is our state's largest site for finding a carpool or vanpool, and a powerful CTR tool for employers, TMAs, schools and agencies. Watch this short basic orientation on your way to becoming a network administrator, and gain familiarity with the administrator site, networks, users and reports. This program was recorded by king County Metro. (Recorded September 2020)

Watch the Recording

Incentive Management in RideshareOnline

Once called Creating Challenges, this incentive management orientation adds to the basic orientation and covers incentive programs and challenges and how to use both to create interest in, and use of, commute options to driving alone. This program was recorded by King County Metro. (Recorded September 2020)

Watch the Recording
Sample Email Template for Employees

To dive deeper into RideshareOnline.com, find updates and view user manuals, visit the Smart Rideshare Knowledge Base for all additional information and resources.

Transportation Apps & Tools

Learn about the various apps and web-based tools that help with transportation planning, trip tracking and ride matching in the Puget Sound. This program touches on many of them, highlighting the benefits and challenges of use. (Recorded March 2019)

Watch the Recording

5 Commute Benefits To Implement

Luum, a commute technology company examines five essential commute policies that every workplace needs to adopt to accommodate the future of work. The focus is on a case study of Expedia Group’s commute program and the policy changes that enable daily flexibility and choice — resulting in increased employee satisfaction year-over-year and a 46% reduction in drive-alone commuters. (Recorded May 2021)

Watch the Webinar Recap

The Last Mile

This program explores the options available for covering the first or last miles of a commute. (Recorded September 2019)

Watch the Recording

Each program counts as 1 hour toward your 6 required annual training hours unless stated otherwise. To get advanced training credit please complete the Advanced Training Hours Survey once you have watched a program.

The Future Is Now: Innovative Workplace Solutions Webinar

This webinar provides guidance on how to develop forward-thinking policies, how to balance organizational goals with workforce expectations, and how to improve communication to boost company culture. CRI CPAs and Advisors also addresses current concerns over tax implications for remote workers as well. (Recorded June 2021)

Watch the Recording

Trip Planning for Employees

Learn how do to plan a commute trip that is not driving alone. Community Transit staff go over resources and available tools to help you help employees plan their trips on transit, carpool/vanpool, or biking/walking. (Recorded June 2021)

Watch the Recording
Presentation Slides
Resources Sheet with Links

Luuminary21

This virtual, half-day event centered around commute strategies for a hybrid workplace as well as the application of behavior change research to employer commute programs. 

Some of the brightest minds in mobility joined expert panels on returning to offices, essential workforce resilience, encouraging sustainable modes, a keynote address, and more. (Recorded June 2021) (1 Hour Training Credit per video for a total of 4 hours credit if you watch all four recordings)

Watch all the recordings here

A Fresh Start to your Commute

TransitScreen and Streamline Sustainable Mobility walk through a step-by-step guide to creating a successful commute program and discuss best practices for successful implementation. Learn how to give your commuters the fresh starts they deserve in 2021.

Watch the Recording
Return to Office Toolkit

Luum: How to Build Your Best Commuter Benefits Program

Each program counts as 1 hour toward your 6 required annual training hours unless stated otherwise. To get advanced training credit please complete the Advanced Training Hours Survey once you have watched a program.

Winterize Your Commute

This previously-recorded program covers different commute options including walking/biking, transit, etc. and discusses how your employees can best prepare for commute options in the winter. (Updated November 2020)

Watch the Recording
Presentation Slides
Biking in Adverse Conditions Handout