Getting around Alderwood has never been easier!

Zip is an on-demand shared ride service for travel anywhere within our Alderwood service area for the same price as our local bus fare.

You can take Zip Alderwood to the mall, movies, rec center, to run errands, and to connect to our bus services and Lynnwood Transit Center.

Book a ride today

Call (425) 521-5600 or Download the "GOIN' - Rides for All" app

Alderwood Shuttle Service Area
Zip Alderwood Service Area

How it works

When you're ready to go somewhere within our Alderwood service area, book a ride with Zip Shuttle for a quick and easy trip.

Zip runs from 5am unitl 10pm 7 days a week Zip Fares: $2.50 adults 19-64. Free for Youth 18 & younger. $1.25 ORCA lift / reduced fare horario del servicia - 5 am a la 10 pm tarifas
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Request a ride when you’re ready to go

Book a ride by calling (425) 521-5600 or via the GOIN' app (Apple App, Android App). Confirm your pick-up and drop-off location within the Alderwood service area ( see our map).

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We’ll be on our way

Once we confirm your ride, we’ll be on our way to pick you up, with an average wait time of 15 minutes. Look for the blue and white Community Transit Zip vehicle.

Similar to taking other Community Transit services, you may be riding with other passengers on Zip. There may be other passengers on board the vehicle when it arrives to pick you up, or other passengers may be picked up after you’ve started your trip.

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Need some extra help?

Are you traveling with a mobility device like a scooter or wheelchair? No problem! Our accessible vehicles will get you to your destination safely. Our trained drivers will help secure wheelchairs and other mobility devices when needed.

Pay with ease

You can pay for your Zip ride with an  ORCA card, a debit or credit card, or cash (exact change required). Plus, no added service fees or tipping with Zip!

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Save even more with ORCA

Save when you pay with your ORCA card. Travel over a period of two hours with just one fare! This includes multiple trips and transfers to buses and other regional transit options.

We want to hear from you!

Your feedback helps us improve Zip to make traveling around the area easier.

Call (425) 521-5600 to leave feedback or fill out our feedback form.

About Zip

Zip Alderwood Shuttle was a one-year pilot, designed with assistance from community members to help make getting around the area easier. Throughout the pilot period, Community Transit gathered public feedback to develop this program into a travel option that meets the community's needs. The Lynnwood community provided overwhelming support for the service during a public engagement period that occurred from August 3 – September 7, 2023, with 94% of respondents supporting the service and its continuation past pilot period. On October 5, 2023, the Board of Directors approved for Zip Alderwood Shuttle to continue as a regular service for Community Transit.  

Learn more about Community Transit's Innovative Services program.

Frequently Asked Questions about Zip

Our service area spans inside the Alderwood area as shown on the service area map. Our vehicles will pick up and drop off riders within this service area at any point where it is safe to do so.

Every Zip shuttle ride is the same fare as a local bus fare from Community Transit: Adult fare is $2.50 per person per ride. Reduced fare of $1.25 available with ORCA LIFT (based on income qualification) or Reduced Fare Permit (senior and disabled persons). Youth 18 and under ride free. Learn more about which fare is right for you.  

Zip service is available every day between 5:00 a.m. to 10:00 p.m.
When you’re ready to go, you can book a ride by calling (425) 521-5600 or via the GOIN' app on Apple or Android devices.
Pay ahead or pay when you board. Pay when you board with your ORCA card or cash. Or pay with a debit or credit card when booking your ride via phone or app. When paying with cash, exact fare is required. When paying with ORCA, each rider must have their own card and must show their card to the driver when boarding. The GOIN' Wallet on our app is not set up to accept ORCA at this time.
No, Zip is an on-demand service, which means you book your ride when you're ready to go.
Our vehicles can pick up and drop off riders within our Zip Alderwood service area at any point where it is safe to do so.

When booking your ride, you will confirm the address or name of the locations you would like to be picked up and dropped off. The driver will stop at the nearest safe location for the vehicle and for allowing passengers on and off the vehicle.
Once you book and confirm a ride, you will receive notifications when your ride is on the way and once it has arrived at the pick-up location.
Once you book and confirm a ride, you will receive the license plate information of the vehicle coming to pick you up. The vehicles are also labeled with the Community Transit logo, blue and white colors, and Zip shuttle name. You will see “Community Transit Zip Shuttle” across the top of the vehicle windshield in blue lettering.
Please let us know when booking your ride how many riders will be traveling. Note that the largest vehicle can seat up to 6 riders. Passengers aged 18 and younger ride free. If using ORCA, each passenger must have their own ORCA card for fare payment.

The parent or guardian of the child must provide the appropriate safety seat that works with the lap or seat belts on Zip vehicles. Riders are responsible for securing any such safety seat and for ensuring that it fits all legal requirements.

Children under age 10 must be accompanied and supervised by a responsible adult while on Zip service. Riders age 13 and older may be sufficiently mature enough to supervise younger children in certain circumstances. Please let us know when scheduling your trip if any riders are 18 or younger, as youth ride transit free.
If booking the ride through the app, you will have the option of selecting an ADA accessible vehicle. If calling to book your ride, please let the customer service rep know about your mobility device.
Yes. These items should fit on your lap or on floor in front of you and not interfere with other passengers.
Zip is a service provided by Community Transit, your local public transit agency. To remain in compliance with public agency and union agreements, our drivers cannot accept gifts or tips, but we always welcome your feedback about your experience with your driver. Please call (425) 521-5600 to share your feedback.
The service area for Zip was determined with the help from Lynnwood residents and community working group. The service area covers the most frequently preferred destinations within the Lynnwood area. 

Community Transit will continue to take customer feedback regarding the service area for Zip. Any future service expansions will be considered during Community Transit service change evaluations.

Like taking other Community Transit services, you may be riding with other passengers on Zip. There may be other passengers on board the vehicle when it arrives to pick you up, or there may be other passenger pick-ups after you’ve started your trip. Those passengers may be dropped off before or after you.

The app will combine trips for efficiency when customers are traveling from nearby locations and to nearby destinations. 

This allows us to serve more customers, reduce wait times, and is more sustainable than solo trips.

Shared rides may add time to your trip, but can help you get picked up faster when the system is busy.
The Zip driver will update you as shared rides happen while on board. If you use the GOIN’ app to book your trips, the app will also notify you that another customer is about to be picked up or dropped off. If you use the call center to book your trips you can request text notifications for shared trip updates.

Call Community Transit’s Zip line at 425-521-5600 and press 2 to transfer to our Customer Care team. You can also send feedback by emailing us at riders@commtrans.org.