Zip Alderwood Shuttle ready to go

With Zip Shuttle pilot, getting around Alderwood has never been easier!

Zip is an on-demand ride service for travel anywhere within our Alderwood service area for the same price as our local bus fare.

You can take Zip Alderwood to the mall, movies, rec center, to run errands, and to connect to our bus services and Lynnwood Transit Center.

Book a ride today

Call (425) 521-5600 or Download the "GOIN' - Rides for All" app

Alderwood Shuttle Service Area
Zip Alderwood Service Area

How it works

When you're ready to go somewhere within our Alderwood service area, book a ride with Zip Shuttle for a quick and easy trip.

Zip runs from 5am unitl 10pm 7 days a week Zip Fares: $2.50 adults 19-64. Free for Youth 18 & younger. $1.25 ORCA lift / reduced fare
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Request a ride when you’re ready to go

Book a ride by calling (425) 521-5600 or via the GOIN' app (Apple App, Android App). Confirm your pick-up and drop-off location within the Alderwood service area ( see our map).


We’ll be on our way

Once we confirm your ride, we’ll be on our way to pick you up, with an expected wait time of only 10–15 minutes. Look for the blue and white Community Transit Zip vehicle.

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Need some extra help?

Are you traveling with a mobility device like a scooter or wheelchair? No problem! Our accessible vehicles will get you to your destination safely. Our trained drivers will help secure wheelchairs and other mobility devices when needed.

Pay with ease

You can pay for your Zip ride with an  ORCA card, a debit or credit card, or cash (exact change required). Plus, no added service fees or tipping with Zip!

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Save even more with ORCA

Save when you pay with your ORCA card. Travel over a period of two hours with just one fare! This includes multiple trips and transfers to buses and other regional transit options.

We want to hear from you!

Zip Alderwood Shuttle is a one-year pilot where learning and improvement are the goal. Your feedback makes that possible.

Call (425) 521-5600 to leave feedback or fill out our feedback form.

About the pilot

Zip Alderwood was designed with assistance from the community to help make getting around Lynnwood easier. The Zip Alderwood Shuttle will be a one-year pilot, running through October of 2023.

Community Transit will continue to work on and improve Zip throughout the year to make sure the service truly meets the needs of the community.

Learn more about Community Transit's Innovative Services program.

Frequently Asked Questions about Zip

Our service area spans inside the Alderwood area as shown on the service area map. Our vehicles will pick up and drop off riders within this service area at any point where it is safe to do so.

Every Zip shuttle ride is the same fare as a local bus fare from Community Transit: Adult fare is $2.50 per person per ride. Reduced fare of $1.25 available with ORCA LIFT (based on income qualification) or Reduced Fare Permit (senior and disabled persons). Youth 18 and under ride free. Learn more about which fare is right for you.  

Zip service is available every day between 5:00 a.m. to 10:00 p.m.
When you’re ready to go, you can book a ride by calling (425) 521-5600 or via the GOIN' app on Apple or Android devices.
Pay ahead or pay when you board. Pay when you board with your ORCA card or cash. Or pay with a debit or credit card when booking your ride via phone or app. When paying with cash, exact fare is required. When paying with ORCA, each rider must have their own card and must show their card to the driver when boarding. The GOIN' Wallet on our app is not set up to accept ORCA at this time.
No, Zip is an on-demand service, which means you book your ride when you're ready to go.
Our vehicles can pick up and drop off riders within our Zip Alderwood service area at any point where it is safe to do so.

When booking your ride, you will confirm the address or name of the locations you would like to be picked up and dropped off. The driver will stop at the nearest safe location for the vehicle and for allowing passengers on and off the vehicle.
Once you book and confirm a ride, you will receive notifications when your ride is on the way and once it has arrived at the pick-up location.
Once you book and confirm a ride, you will receive the license plate information of the vehicle coming to pick you up. The vehicles are also labeled with the Community Transit logo, blue and white colors, and Zip shuttle name. You will see “Community Transit Zip Shuttle” across the top of the vehicle windshield in blue lettering.
Please let us know when booking your ride how many riders will be traveling. Note that the largest vehicle can seat up to 6 riders. Passengers aged 18 and younger ride free. If using ORCA, each passenger must have their own ORCA card for fare payment.
Children younger than 4 years and under 40 pounds must be in an appropriate child safety car seat. The parent or guardian of the child must provide a safety seat that works with the lap or seat belts on Zip vehicles.

Each Zip vehicle comes equipped with one booster seat to accommodate children 4 years and older, and over 40 pounds (up to 4'9").

With either booster or child safety seat, the parent or guardian must install the seat in the vehicle and put the child into the safety seat. The driver will not do this.

Children younger than age 4 and under 40 pounds may not ride if you do not have an approved safety seat.
Children under age 10 must be accompanied and supervised by a responsible adult while on Zip service. Riders age 13 and older may be sufficiently mature enough to ride alone or supervise younger children in certain circumstances. Please let us know when scheduling your trip if any riders are 18 or younger, as youth ride transit free.
If booking the ride through the app, you will have the option of selecting an ADA accessible vehicle. If calling to book your ride, please let the customer service rep know about your mobility device.
Yes. These items should fit on your lap or on floor in front of you and not interfere with other passengers.
Zip is a service provided by Community Transit, your local public transit agency. To remain in compliance with public agency and union agreements, our drivers cannot accept gifts or tips, but we always welcome your feedback about your experience with your driver. Please call (425) 521-5600 to share your feedback.
At this time, rides will not be shared with other riders outside of your booked party. However, we will be testing shared rides with this pilot service in the future.
We will continually evaluate the service area throughout the one-year pilot. Learn more about Community Transit's Innovative Services program and give feedback on the pilot.