Zip Shuttle runs 7 days a week. See below for hours by service area:

• Alderwood: 5:00 a.m. to 10:00 p.m.
• Arlington: 5:00 a.m. to 10:00 p.m.
• Darrington: 6:00 a.m. to 8:00 p.m.
• Lake Stevens: 5:00 a.m. to 10:00 p.m.

Zip Shuttle is available in Alderwood, Lake Stevens, Arlington, and Darrington. Zip vehicles will pick up and drop off riders within these service area at any point where it is safe to do so.

No. Zip Shuttle trips booked in each service area go anywhere within one service area, which means your pick-up and drop-off locations must be inside the service area. For example, if booking within the Alderwood service area, you can indicate your pick-up and drop-off locations anywhere within the Alderwood service area, but you can't select to be picked-up in the Alderwood service area and dropped-off in the Lake Stevens service area.

Every Zip Shuttle ride is the same fare as a local bus fare from Community Transit:

• Adult fare is $2.50 per person per ride
• Reduced fare of $1.00 available with ORCA LIFT (based on income qualification) or Reduced Fare Permit (senior and disabled persons)
• Youth 18 and under ride free

Learn more about which fare is right for you

Book to ride Zip Shuttle in Alderwood, Lake Stevens, Arlington, or Darrington by calling (833) DIAL-ZIP (342-5947) or via the Zip Shuttle app (download: Apple App, Android App).

Let us know your pick-up and drop-off locations within the service area, how many people are in your party, and how you'd like to pay. Once you confirm your ride, we'll pair you with a Zip Shuttle and let you know the estimated time when your driver will arrive to pick you up.

Pay ahead with credit or debit when booking by phone or through the app. Pay when you board with your ORCA card or cash.

• When paying with cash, exact fare is required. Drivers do not carry change.
  
  
• When paying with ORCA, each rider must have their own card and must show their card to the driver when boarding.
  
  
• To add your credit or debit card as a payment method in the app, tap the payment button in the upper right corner. Then select “Add a new payment method”. Enter your card details and tap the “Save” button.
  
  

No, Zip is an on-demand service, which means you book your ride when you're ready to go.

If you no longer need your requested Zip trip, please cancel by hitting the “Cancel” button in the app or by calling (833) DIAL-ZIP (342-5947) or (425) 521-5600 if you booked your trip by phone.

Our vehicles can pick up and drop off riders within our Zip Shuttle service areas at any point where it is safe to do so.

When booking your ride, you will confirm the address or name of the locations you would like to be picked up and dropped off. The driver will stop at the nearest safe location for the vehicle and for allowing passengers on and off the vehicle.

Once you book and confirm a ride, you will receive notifications when your ride is on the way and once it has arrived at the pick-up location.

Once you book and confirm a ride, you will receive the license plate information of the vehicle coming to pick you up. The vehicles are also labeled with the Community Transit logo, blue and white colors, and Zip shuttle name. You will see “Community Transit Zip Shuttle” across the top of the vehicle windshield in blue lettering.

Please let us know when booking your ride how many riders will be traveling. Note that the largest vehicle can seat up to 6 riders. Passengers aged 18 and younger ride free. If booking by phone, please let the agent know how many riders are in your party.

If booking with the Zip Shuttle app:

• Tap the passenger dropdown menu in the app (below the address field) and tap the plus button “+” next to the correct passenger category for each additional passenger in your party.
  
  
• The app lets you indicate which payment method you’d like to use. You can select ORCA / paper ticket to use your ORCA card or pay with exact cash, or you can choose to add a credit / debit card. If using ORCA, each passenger must have their own ORCA card for fare payment.
  
  
• Selecting ORCA / paper ticket will allow you to tap multiple ORCA cards on-board, or pay one person’s fare with ORCA and another with cash.
  
  
• Selecting to pay with a credit / debit card will pay for all riders in the trip booking with the credit card added to the account.

Zip Shuttles can be requested with child safety seats if needed. Riders are responsible for securing children into safety seats.

If booking by phone, please let the agent know you need a safety seat or booster. If booking through the Zip Shuttle app, click on the "1 Passenger" button above the blue "Book This Ride" button when setting up your trip to add passengers or request these amenities.

Children under age 10 must be accompanied and supervised by a responsible adult while on Zip service. Riders age 13 and older may be sufficiently mature enough to supervise younger children in certain circumstances. Please let us know when scheduling your trip if any riders are 18 or younger, as youth ride transit free.

If booking your ride through the Zip Shuttle app, you can select "Special Settings" under your account settings in the main menu of the Zip Shuttle app and toggle the "Wheelchair accessibility" option on. Your profile will be updated to book trips with ADA accessible vehicles. If calling to book your ride, please let the customer service rep know about your mobility device.

Yes. These items should fit on your lap or on floor in front of you and not interfere with other passengers.

Zip is a service provided by Community Transit, your local public transit agency. To remain in compliance with public agency and union agreements, our drivers cannot accept gifts or tips, but we always welcome your feedback about your experience with your driver. Please call (425) 353-RIDE (7433) to leave feedback or fill out our Customer Service Contact Form.

The service areas for Zip Shuttle in Alderwood, Lake Stevens, Arlington, and Darrington were determined with the help from residents and community working group. The service area covers the most frequently preferred destinations within these communities.

Community Transit will continue to take customer feedback regarding the service area for Zip. Any future service expansions will be considered during Community Transit service change evaluations.

Like taking other Community Transit services, you may be riding with other passengers on Zip. There may be other passengers on board the vehicle when it arrives to pick you up, or there may be other passenger pick-ups after you’ve started your trip. Those passengers may be dropped off before or after you.

The app will combine trips for efficiency when customers are traveling from nearby locations and to nearby destinations. 

This allows us to serve more customers, reduce wait times, and is more sustainable than solo trips.

Shared rides may add time to your trip, but can help you get picked up faster when the system is busy.

The Zip driver will update you as shared rides happen while on board. If you use the call center to book your trips you can request text notifications for shared trip updates.

In accordance with the Americans with Disabilities Act, service or guide animals are allowed on all Community Transit buses and Zip Shuttle. Some pets and non-service animals are allowed to ride with a Community Transit rider with some rules. Please see our Pets and Service Animals policies for full details.

To provide feedback about Zip, please call (425) 353-RIDE (7433) or fill out our Customer Service Contact Form.