Zip Alderwood Shuttle

Our service area spans inside the Alderwood area as shown on the service area map. Our vehicles will pick up and drop off riders within this service area at any point where it is safe to do so.

Zip service is available every day between 5:00 a.m. to 10:00 p.m. Zip is closed on specified holidays.

When you’re ready to go, you can book a ride by calling (425) 521-5600 or via the GOIN' app (Apple App, Android App).

Every Zip shuttle ride is the same fare as a local bus fare from Community Transit: Adult fare is $2.50 per person per ride. Reduced fare of $1.25 available with ORCA LIFT (based on income qualification) or Reduced Fare Permit (senior and disabled persons). Youth 18 and under ride free. Learn more about which fare is right for you.  

Pay ahead or pay when you board. Pay when you board with your ORCA card or cash. Or pay with a debit or credit card when booking your ride via phone or app. When paying with cash, exact fare is required. When paying with ORCA, each rider must have their own card and must show their card to the driver when boarding. The GOIN' Wallet on our app is not set up to accept ORCA at this time.

If booking the ride through the app, you will have the option of selecting an ADA accessible vehicle. If calling to book your ride, please let the customer service rep know about your mobility device.

Please let us know when booking your ride how many riders will be traveling. Note that the largest vehicle can seat 7 riders. Passengers aged 18 and younger ride free. If using ORCA, each passenger must have their own ORCA card for fare payment.

Children younger than 4 years and under 40 pounds must be in an appropriate child safety car seat. The parent or guardian of the child must provide a safety seat that works with the lap or seat belts on Zip vehicles.

Each Zip vehicle comes equipped with one booster seat to accommodate children 4 years and older, and over 40 pounds (up to 4’9”).

With either booster or child safety seat, the parent or guardian must install the seat in the vehicle and put the child into the safety seat. The driver will not do this.

Children 4 years and under 40 pounds may not ride if you do not have an approved safety seat.

 

Children under the age of ten must be accompanied and supervised by a responsible adult while on Zip service. Riders 13 and older may be sufficiently mature enough to ride alone or supervise younger children in certain circumstances. Please let us know when scheduling your trip if any riders are 18 or younger, as youth ride transit free.

Normally you would request a ride when you are ready to go.

Occasionally, our system may not be able to provide immediate service. When this happens, you will see an option to book a ride later on the same day or the next day.

Once you book and confirm a ride, you will receive notifications when your ride is on the way and once it has arrived at the pick-up location.

Our vehicles can pick up and drop off riders within our service area at any point where it is safe to do so.

When booking your ride, you will confirm the address or name of the locations you would like to be picked up and dropped off. The driver will stop at the nearest safe location for the vehicle and for allowing passengers on and off the vehicle.

Once you book and confirm a ride, you will receive the license plate information of the vehicle coming to pick you up. The vehicles are also labeled with the Community Transit logo, blue and white colors, and Zip shuttle name. You will see “Community Transit Zip Shuttle” across the top of the vehicle windshield in blue lettering.

Yes. These items should fit on your lap or on floor in front of you and not interfere with other passengers.

Zip is a service provided by Community Transit, your local public transit agency. To remain in compliance with public agency and union agreements, our drivers cannot accept gifts or tips, but we always welcome your feedback about your experience with your driver. Please call (425) 521-5600 to share your feedback.

At this time, rides will not be shared with other riders outside of your booked party. However, we will be testing shared rides with this pilot service in the future.

We will continually evaluate the service area throughout the one-year pilot. Learn more about Community Transit's Innovative Services program and give feedback on the pilot.