At Community Transit your voice matters, that’s why we created the Community Voice— a voluntary panel of local residents who help us understand the needs of our community members. We’re reaching out to people like you to share feedback that will help us improve our services.

Earlier this summer we conducted our first panel survey and here’s what we learned:

Some things customers enjoy about using Community Transit services

• Routes to major destinations with limited stops
• Friendly and polite attitude of the drivers
• Clean, safe, and comfortable experiences
• Convenient location of bus stops to residential areas and key destinations

Participants shared that Community Transit could improve in these areas

• Provide better connection to Light Rail
• Build better infrastructure around and leading to bus stops for accessibility e.g. sidewalks, bike lanes leading to bus stops/hubs
• Make it faster to get from place to place by increasing the frequency of services and reliability
• Provide extended hours of service
• Provide more direct routes
• Make the experience feel safer, including on the bus and at bus stops

Community Transit has heard you and will be rolling out many exciting improvements starting in 2024

• Creating new express routes that provide frequent service connecting to and from light rail
• Increasing frequency by tripling the number of routes that operate every 20 minutes or less, and doubling the number of routes that operate every 30 minutes
• Increasing mid-day and evening service throughout the county
• Improving connections between routes throughout the county
• Increasing security by deploying a significantly expanded security program that includes 18 Transit Security Officers, a full-time social worker, and a 24/7 Security Operations Center

Conclusion & Call to Action

If you’d like to help improve Community Transit services, click here to join and fill out your first survey now. As a member of the Community Voice, you not only get to share your experiences with us, but as a thank you, you get a chance to receive a $100 Visa gift card. Look out for our next survey on Link Light Rail Awareness later this year. Let’s co-create the Community Transit experience together.