Heads up: Major changes to bus service start September 14

On Sept. 14, Community Transit will make major changes to bus service as light rail reaches Snohomish County. These changes include the elimination of commuter routes into Seattle, and more transit than ever before, including new express routes that connect to light rail. Other changes include replacing some local routes with new routes, extending or rerouting some routes, and making minor schedule adjustments.

Learn more about the upcoming changes

Visit the Service Change webpage

Information about the changes can be found on the Service Change webpage — your go-to place for everything service change related. This webpage contains maps and videos that explain the upcoming changes in detail.  Visit the Service Change webpage at communitytransit.org/servicechange.

Attend a webinar on July 18

Join Community Transit for a Webinar – Presentation and Q&A to learn more and get your questions answered about the upcoming changes to service.  A recorded version of the Zoom webinar will be posted after the presentation. 

Webinar details:

• When: Thursday, July 18, 6 - 7 p.m.
• Where: Zoom; Passcode: 489840

Sign up for digital Rider Alerts

Get digital  Rider Alerts by text or email to stay informed about any changes to your bus route due to construction, holidays, severe weather conditions, and upcoming service changes.

How to sign up for digital Rider Alerts:

• Visit the Rider Alerts webpage at  communitytransit.org/rideralerts.
• Click on “Manage Alerts”
• Select text or email alerts, then enter your email address or phone number.
• Select the route(s) you want to receive alerts about and click “submit.”

If you are already signed up for Rider Alerts and your route is changing, you will receive a Rider Alert with instructions on how to sign up for your alerts for your new route. If you plan to connect to Link light rail, sign up for Sound Transit’s Link alerts at  soundtransit.org.

Read print Rider Alerts

When you’re at the bus stop, on the bus, or at a transit station, keep an eye out for print Rider Alerts. These paper alerts contain essential information about holiday services, route changes, and more. At stops where routes are changing on Sept. 14, print rider alerts will have maps and details about any changes affecting that stop. Print Rider Alerts will also include a link and a QR code that will direct you to the Service Change webpage.

Read upcoming articles about the Service Change

Stay tuned in the coming weeks for a series of articles on our website and social media channels that will give you more detailed information about which routes are changing. There will also be tips how you can connect between Community Transit buses and the Link light rail 1 Line.  

Follow Community Transit on Social Media

You can always stay up-to-date on service changes, projects, behind-the-scenes stories, and more by following Community Transit on Facebook and Instagram.

Contact Customer Care

For your questions about the upcoming service changes or personalized trip planning, reach out to Customer Care by phone or email. They are available Monday to Friday from 6:30 a.m. to 6:30 p.m. at (800) 562-1375 or (425) 353-RIDE (7433), TTY: 711 or you can email riders@commtrans.org.

You can also visit the Ride Store in person across the street from the Ash Way Park & Ride. At the Ride Store, transit experts can walk you through planning your trip, help you purchase on ORCA Card, and provide print materials about the service change. In mid-August, the Ride Store will open its renovated location at Lynnwood City Center Station.

Important dates to remember

• Friday, Aug. 30 – Link light rail arrives in Snohomish County, with four new stations north of Northgate: two in Shoreline, one in Mountlake Terrace, and one in Lynnwood. 
• Sunday, Sept. 1 – Community Transit will eliminate its commuter bus fare. The standard adult fare for all Community Transit bus service will be $2.50. 
• Saturday, Sept. 14 – Major changes to bus service start. Riders will have more travel options in Snohomish County with new connections to light rail, and more bus service in your area.