Frequently Asked Questions
We've collected the most asked questions about Community Transit's services below. Just click on the topic listed below to find out more.
If your question(s) still remain unanswered, please send it to riders@commtrans.org and we'll be happy to help!
Accessibility
Every Community Transit bus is equipped with a wheelchair lift or ramp. Our Coach operators are trained to assist disabled passengers with boarding and securing their mobility device.
Animals on Buses
We appreciate animals and pets in all shapes and sizes, so we have policies in place to ensure the safety of service and non-service animals when it comes to riding our buses.
Fare Policy
Community Transit collects fares on all trips.
Rules and Policies
Bus conduct is regulated by state laws and Community Transit policies to make the ride safe and enjoyable for all passengers.
Bikes
Every Community Transit bus is equipped with a front rack that holds at least two bicycles. Some buses now have three-bike racks, and more will be installed as new buses are added to our fleet. Simple instructions for use are printed on the bike rack.
Lost and Found
If you lose an item on the bus, call the Community Transit RideStore at (425) 348-2350 to verify that we have your lost item.
Safety and Security
Community Transit contracts with the Snohomish County Sheriff's Department to provide safety and security for our buses and park & rides. All buses have two-way radios and alarm systems to notify our dispatchers if there is a problem or need for assistance. We also have security cameras on board buses and at some park & rides.
How to Ride
First time using out transit system? Need a refresher? We have a tutorial to help you better understand our bus network.
Trip Planner Help
New to our Trip Planner? We're happy to help! Full help documentation is available on our main Trip Planner page or by clicking the button below.