Looking back at Community Transit in 2025

Helping people in our community get to where they want to go

Three people walking on the sidewalk. Behind them on the street are a DART bus and a Zip shuttle car.

As the year wraps up, we’re looking back at what Community Transit accomplished in 2025. We’re proud to serve people across Snohomish County and to keep improving how we connect our communities. Here are some highlights from the year.

More flexible local travel with new Zip Shuttle pilots

This year, Community Transit launched new Zip Shuttle pilot programs in Arlington, Darrington, and Lake Stevens, bringing on-demand transit to more neighborhoods. Learn more about Zip.

Making paratransit easier with ORCA on DART

In 2025, Community Transit became the first transit agency in the region to allow paratransit riders to pay their fare with an ORCA card. This change makes trips simpler for riders, who no-longer need to pay with cash or purchase a DART ticket book. Learn more about paying with ORCA on DART.

Excellence behind the wheel and in the shop

Community Transit employees earned national and state recognition in 2025.

Driver Matt Chomjak won First Place at the International Roadeo, showcasing exceptional driving skill and safety.
Two additional Community Transit drivers and the maintenance team each won First Place at the Washington State Roadeo.

These achievements highlight the dedication of the people who keep buses running and passengers moving. Learn more about the Roadeo.

Award-winning efforts to strengthen our workforce

Community Transit also received national recognition as the Grand Prize winner of the American Public Transportation Association (APTA) AdWheel Award. Our Video & Digital Ads to Recruit Mechanics campaign stood out among 330+ entries nationwide, highlighting what makes a mechanic career with us special.

A picture of a mechanic working on top of a bus. The mechanic wears a harness and a hard card.

Supporting riders through customer service

In 2025, thousands of riders connected with Community Transit for help planning trips, managing fares, and getting answers to questions:

Call Center calls: 25,000+
Non-phone contacts (email, mail, web forms, Zip comments): 3,700+
Ride Store phone calls: 13,500+
ORCA cards sold at the Ride Store: 11,000+
Ride Store visitors: 48,500+
Service Ambassador customer interactions: 60,000+

Vanpool customers also received dedicated support:

Phone calls for Vanpool: 1,920
Emails for Vanpool: 14,400

Shaping the future with Swift Gold Line engagement

Planning continued for the Swift Gold Line, a future bus rapid transit route between Everett and Smokey Point. In 2025, Community Transit engaged with more than 1,000 community members to help shape the project. Learn more about Swift Gold Line.

Easier trip planning with a mobile redesign

We also completed a mobile redesign of Plan My Trip, making it easier for riders to plan their journeys on the go. The updated experience helps customers quickly find routes, schedules, and connections. See how to use the updated Plan My Trip tool.

Transit Security Officers in yellow uniforms sit around a table smiling and talking.

Expanding safety with Transit Security Officers

To support safe, welcoming rides, Community Transit continued expanding our Transit Security Officer (TSO) program in 2025. TSOs provide a visible presence in the field, support riders and employees, and help maintain a safe environment across the system. Riders can expect to see even more TSOs in 2026.

These wins reflect a year focused on listening, innovation, and service. We can’t wait to see what 2026 has in store for our riders and our community.

Written by Community Transit

Published on Dec 29, 2025