- Most Community Transit buses have low floors, with only one step from the ground to the main floor of the bus. Most buses also have a kneeling feature so that first step on board can be even easier if needed.
- Every Community Transit bus is equipped with a wheelchair lift or ramp. Coach Operators are trained to assist people with disabilities in boarding and securing their wheelchairs on the bus.
- By federal law, Coach Operators announce major transfer points, intersections and destination points along each route. They also identify their bus route when stopping at zones that serve more than one route.
- Community Transit will make reasonable modifications to policies and practices where needed to avoid discrimination on the basis of disability and ensure program accessibility.
Community Transit and DART strive to serve anyone in a wheelchair or scooter who can safely board and ride our buses.
If you use a manual wheelchair:
- Please bring a Personal Care Attendant (PCA) if you need help over rough terrain or steep slopes.
- Also bring a PCA if the combined weight of you and your manual chair is more than 350 pounds. These conditions can be a safety hazard to you, the driver and the vehicle.
DART will transport customers in mobility devices to the extent possible with our equipment:
- Currently, the combined weight of user, mobility device and all belongings and accessories cannot exceed 800 pounds.
- Your mobility device must not extend into the aisle after being secured.
- We encourage you to back your devices onto the lift when loading, as this will facilitate a more successful boarding. We will do our best to serve you.
Call DART at (425) 347-5912 or (800) 562-1381 or TTY Relay: Dial 711 if you have an oversized mobility device or if you have concerns about your device being compatible with the lift or DART vehicle. Let us know if you change your mobility device at any time.
- If you use a mobility device and you have steps at your residence or destination, arrange for someone to help you up and down the steps.
- If you use a power scooter, it is safer for you to sit in a bus seat while riding on the vehicle. We will help you to a seat and then make sure your scooter is secured.
- Drivers will not push power chairs or scooters.
Service or guide animals are allowed on all Community Transit buses.
Under the American’s with Disabilities Act (ADA), service animals must be harnessed, leashed or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents using these devices. In that case, the individual must maintain control of the animal through voice, signal or other effective controls.
Travel Training Program
Community Transit offers a free Travel Training Program for senior citizens, people with disabilities, non-English speaking persons or anyone else who may feel unsure about riding the bus.
The instruction is customized to meet each person's needs, whether the individual desires general bus riding orientation or in-depth, one-on-one training. Group presentations are also available. Please call (425) 348-2379 for more information.
Dial-A-Ride Transportation (DART)
Dial-A-Ride Transportation (DART) is a paratransit service that provides transportation for people whose disability or condition prevents them from using Community Transit regular route buses. DART paratransit service can pick up or take a qualified customer to or from locations within 3/4 of a mile of a Community Transit local, non-commute bus route, during the hours that the bus route runs in that area.