Zip is an on-demand shared ride service for travel anywhere within our Alderwood service area for the same price as our local bus fare.
You can take Zip Alderwood to the mall, movies, rec center, to run errands, and to connect to our bus services and Lynnwood Transit Center.
Call (425) 521-5600 or Download the "GOIN' - Rides for All" app
When you're ready to go somewhere within our Alderwood service area, book a ride with Zip Shuttle for a quick and easy trip.
Book a ride by calling (425) 521-5600 or via the GOIN' app (Apple App, Android App). Confirm your pick-up and drop-off location within the Alderwood service area (see our map).
Once we confirm your ride, we’ll be on our way to pick you up, with an average wait time of 15 minutes. Please be prepared and outside at the curb when your Zip vehicle arrives. Look for the blue and white Community Transit Zip vehicle.
Similar to taking other Community Transit services, you may be riding with other passengers on Zip. There may be other passengers on board the vehicle when it arrives to pick you up, or other passengers may be picked up after you’ve started your trip.
Are you traveling with a mobility device like a scooter or wheelchair? No problem! Our accessible vehicles will get you to your destination safely. Our trained drivers will help secure wheelchairs and other mobility devices when needed.
Sometimes plans change. Zip's flexible and convenient service makes canceling easy. If you need to cancel your ride, do so as early as possible to keep the service zipping along for other riders. Please be aware that cancellations and no-shows may affect your ability to book future rides. See our cancellation policy for details.
You can pay for your Zip ride with an ORCA card, a debit or credit card, or cash (exact change required). Plus, no added service fees or tipping with Zip!
Save when you pay with your ORCA card. Travel over a period of two hours with just one fare! This includes multiple trips and transfers to buses and other regional transit options.
Your feedback helps us improve Zip to make traveling around the area easier.
Call (425) 353-RIDE (7433) to leave feedback or fill out our Customer Service Contact Form.
The Lynnwood Link Extension brings light rail to Snohomish County! Customers can now ride Zip Shuttle Alderwood to Lynnwood City Center Station to connect to light rail.
Zip Shuttle Alderwood was a one-year pilot, designed with assistance from community members to help make getting around the area easier. Throughout the pilot period, Community Transit gathered public feedback to develop this program into a travel option that meets the community's needs. The Lynnwood community provided overwhelming support for the service during a public engagement period that occurred from August 3 – September 7, 2023, with 94% of respondents supporting the service and its continuation past pilot period. On October 5, 2023, the Board of Directors approved for Zip Shuttle Alderwood to continue as a regular service for Community Transit.
Learn more about Community Transit's Innovative Services program.
Every Zip shuttle ride is the same fare as a local bus fare from Community Transit: Adult fare is $2.50 per person per ride. Reduced fare of $1.25 available with ORCA LIFT (based on income qualification) or Reduced Fare Permit (senior and disabled persons). Youth 18 and under ride free. Learn more about which fare is right for you.
If you no longer need your requested Zip trip, please cancel by hitting the “Cancel” button in the GOIN’ app or by calling (425) 521-5600 if you booked your trip by phone. Please take a moment to review the Zip cancellation and no-show policies and help keep Zip moving fast for everyone.
The parent or guardian of the child must provide the appropriate safety seat that works with the lap or seat belts on Zip vehicles. Riders are responsible for securing any such safety seat and for ensuring that it fits all legal requirements.
Like taking other Community Transit services, you may be riding with other passengers on Zip. There may be other passengers on board the vehicle when it arrives to pick you up, or there may be other passenger pick-ups after you’ve started your trip. Those passengers may be dropped off before or after you.
The app will combine trips for efficiency when customers are traveling from nearby locations and to nearby destinations.
This allows us to serve more customers, reduce wait times, and is more sustainable than solo trips.
In accordance with the Americans with Disabilities Act, service or guide animals are allowed on all Community Transit buses and Zip Shuttle. Some pets and non-service animals are allowed to ride with a Community Transit rider with some rules. Please see our Pets and Service Animals policies for full details.
To provide feedback about Zip, please call (425) 353-RIDE (7433) or fill out our Customer Service Contact Form.
To help Zip serve more customers and reduce wait times, a new cancellation and no-show policy is now in effect. Please take a moment to review these rules and help keep Zip moving fast for everyone.
Cancellations:
No-Shows:
By unchecking the box below, your trip-specific details will not be included with this report. We use this trip information to better understand and troubleshoot your issue.