Vanpool Incidents & Collisions - Emergency Help | Community Transit

Vanpool Incidents & Collisions

When things go wrong, we're here to help.

If you have questions or need guidance, please call the Vanpool emergency phone line at (425) 330-3527.


  • Check passengers & call 911
    Check passenger for injuries and call first responders for help.

  • Take pictures
    Take pictures of all vehicles involved. Include the license plates and damage in the photos. 

  • Exchange information
    Exchange information with the other driver(s). Name, address, phone number, insurance company and policy number.

  • Call Vanpool
    Call Community Transit’s Vanpool emergency phone: (425) 330-3527.

  • Stay at the scene
    Stay at the scene of the accident until released by the police or Vanpool staff.

Flat tire?

  • If safe, put on the spare tire
    Put the spare on if the van is in a safe location and you are able to change the tire. Instructions on changing the tire are in the owner's manual in your glove box.

  • Contact Vanpool for tire repair
    Contact the Vanpool office to schedule a tire repair.

  • Call Vanpool if unable to change the tire
    If you are not able to change the tire, call the Vanpool emergency phone at (425) 330-3527


  • Call Vanpool at (425) 330-3527
    If there is something wrong with the van and it’s not drivable, call the Vanpool emergency phone and we will make arrangements to pick up the van and help.

Related Forms

Use the Collision Form to document a collision with another vehicle, pedestrian, bike or a fixed object

Collision Form

Use the Incident Form to document damage to the van while it’s parked. 

Incident Form

Use the Gas Theft Form to document any theft of fuel from a Community Transit Vanpool van.

Gas Theft Form