Scheduling Rides on DART

If you need a trip for the next day, DART will only guarantee that trip if you call before 5 p.m. on weekdays and before 4:30 p.m. on weekends and holidays. If you request a trip for the next day after these times, DART will schedule it only if space is available.

• Your name and phone number
• The date of your planned trip
• Your complete pickup address, including apartment or complex name, unit number or business name
• The complete address and phone number of where you are going, in case we need to reach you regarding your return trip
• Your cell phone number if you have one
• Your desired arrival and pick-up times
• When you would like to be picked up for your return trip
• Anything you are bringing with you that we should be aware of, such as:
  • Oxygen
  • Wheelchair or Scooter
  • Personal Care Attendant (PCA)
  • Other Riders
  • Service Animal or Pet
  • Food or Water

• DART trips can be made for any reason. By law, DART cannot make decisions about rides based on the reason for the trip. For example, DART cannot say a medical appointment is more important than a shopping trip.
• Your safety is our priority. DART cannot transport anyone whose conditions may prevent them from riding safely. DART drivers may decide at the time of pick-up if a person is unable to safely ride.

• DART provides hundreds of trips daily and must balance your needs with the needs of other riders. We may need to schedule your pick-up time up to one hour earlier or later than requested.
• When you book a trip, you are given a 30-minute window when you can expect DART to arrive. This is called the 30-minute “pick-up window”. For example, if you are given an 8 to 8:30 window, you can expect DART to arrive anytime between 8 and 8:30. You would need to be waiting and ready to leave starting at 8.
• During the trip, the DART vehicle may make several stops to let other customers on or off before getting to your destination. Your trip on DART will take about as long as it would on the regular fixed-route bus.
• Delays can occur for many reasons, including traffic or bad weather. If you have to be somewhere at a specific time, ask to get there 15 to 30 minutes in advance. On your return trip, if you expect an appointment to be finished by 3:00, request a 3:15 or 3:30 pick-up. It is better to wait a few minutes than to miss your ride.

• DART can usually confirm your pick-up and return times when you call to schedule your trip.
• When scheduling days in advance, we recommend that you call back the day before your ride to confirm your scheduled times.
• Call DART between 5 p.m. and 7 p.m. on weekdays and between 2 p.m. and 4:30 p.m. on weekends and holidays for this information.

• We value your time. To help every passenger arrive in a timely manner to their destination, the driver cannot wait longer than 5 minutes once they arrive to pick you up. Be ready for your trip at the start of your 30-minute window.
• While we understand that delays happen, if you miss your trip, DART will count it as a “No-Show”. Repeated No-Shows and Late Cancellations can result in suspension of your DART service. If you miss your initial trip, the return trip will remain scheduled. If you do not want the return trip, please call DART to cancel.

Multiple trips in the same day must be scheduled at least 45 minutes apart.

For example, after you arrive at your first stop, you must wait at least 45 minutes to be picked up and taken to your second stop. When booking multiple trips, please be sure you allow enough time to complete all your tasks before being picked up again by DART.

• Call DART to cancel or reschedule your ride as soon as you know you do not need it. The earlier you cancel, the more service we can provide to other passengers.
• Cancel rides by calling DART: (425) 347-5912
  Monday – Friday: 5:30 a.m. to 7 p.m.
  Weekends & Holidays: 8 a.m. to 4:30 p.m.
• To cancel a ride after business hours, leave a message by calling DART and giving your name and trip(s) to be canceled.
• If the unexpected happens and you miss a trip, please call DART as soon as you can to explain. Repeated No-Shows and Late Cancellations can result in suspension of your DART service.
  

• A Subscription Ride (also known as a standing ride) is a reservation for a regularly scheduled trip. For example, you may go to work every day, or to physical therapy every week. If you need a trip at the same time, on the same day(s) of the week, to the same place, ask DART to set up a Subscription Ride.
• If you are approved for a Subscription Ride, DART will notify you of your ongoing ride times. You do not need to call again to book those trips; however, your standing ride pickup time may vary day to day.
• If your request for a Subscription Ride is not approved, you will need to call each time to book your individual trips.
• Once a Subscription Ride has been set, it is up to you to be present for each ride or call ahead to cancel.
• If you cancel a Subscription Ride on one day, the cancellation applies only to that trip. Please specify if you want the entire Subscription Ride schedule canceled.
• If you need to pause your Subscription Ride, you may call and request for your Subscription Ride to be placed on hold. When you place your Subscription Ride on hold, please provide us with the date that you want to resume riding again.
• Please let us know as soon as possible when plans change. Your Subscription Ride may be stopped if it is frequently canceled or changed.
• Subscription Rides do not run on the following holidays:
  New Year’s Day
  Memorial Day
  Independence Day
  Labor Day
  Thanksgiving Day
  Christmas Day
  
  If you need a ride on these days, please call DART to schedule your ride.